{"id":104074,"date":"2022-11-25T14:24:14","date_gmt":"2022-11-25T14:24:14","guid":{"rendered":"https:\/\/www.ecoonline.com\/case-study\/client-case-study-united-living\/"},"modified":"2025-12-17T10:22:11","modified_gmt":"2025-12-17T10:22:11","slug":"client-case-study-united-living","status":"publish","type":"case-study","link":"https:\/\/www.ecoonline.com\/da\/casestudier\/united-living\/","title":{"rendered":"United Living"},"content":{"rendered":"\n
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Om United Living<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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Navn:\u00a0<\/strong>United Living<\/p>\n\n\n\n

Land:<\/strong>\u00a0United Kingdom<\/p>\n\n\n\n

Medarbejdere<\/strong>:\u00a0<\/strong>1,100+<\/p>\n\n\n\n

Tjenester<\/strong>:\u00a0<\/strong>Infrastruktur, nye boliger, ejendomsservice<\/p>\n\n\n\n

Moduler:\u00a0<\/strong>H\u00e6ndelsesregistrering<\/a><\/p>\n\n\n\n

Infrastruktur, boliger og ejendomstjenester<\/strong><\/p>\n\n\n\n

United Living Group best\u00e5r af tre komplement\u00e6re virksomheder med en f\u00e6lles kultur: United Living Property Services, Infrastructure Services og New Homes.<\/p>\n\n\n\n

De besk\u00e6ftiger over 1.100 medarbejdere og har et nationalt forsyningsnetv\u00e6rk p\u00e5 over 2.000 ressourcer til st\u00f8tte for deres projekter.<\/p>\n\n\n\n

Ved at forene mennesker og teknologi bidrager de til at g\u00f8re branchen mere sikker og samarbejdsorienteret.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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\u201cWith EcoOnline we have flipped it from a reactive conversation about incidents to a proactive one where we can drive performance through positive behaviour, through visible leadership and through people feeling empowered to step in at the critical moment, to identify something, fix it, challenge others in the right way.\u201d<\/h4>\n\n\n\n
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\n \"united-living-black\"<\/picture>\n\n \n <\/section>\n<\/div>\n\n\n\n
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Sean Luchmun
Direkt\u00f8r for sikkerhed, sundhed, milj\u00f8 og kvalitet (SHEQ) i koncernen<\/mark><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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S\u00e5dan har United Living halveret antallet af h\u00e6ndelser p\u00e5 under 1 \u00e5r<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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Som led i et program, der skulle forbedre sundhed og sikkerhed har United Living\u00a0 h\u00f8stet gevinsten af en \u00f8get bevidsthed om farer, risikostyring og rapportering. Det har halveret antallet af h\u00e6ndelser p\u00e5 under 12 m\u00e5neder.<\/p>\n\n\n\n

De farer, som medarbejderne opdager, kaldes “close calls” i koncernen. Da koncernens direkt\u00f8r for sikkerhed, sundhed, milj\u00f8 og kvalitet (SHEQ), Sean Luchmun, tiltr\u00e5dte i januar 2022, var der en lang stribe rapporter om “close calls”.<\/p>\n\n\n\n

“Vi havde en snak p\u00e5 bestyrelses-niveau”<\/em>, husker han,\u00a0“hvor vi talte om, at vi er en virksomhed med en oms\u00e6tning p\u00e5 550 millioner pund og en direkte arbejdsstyrke p\u00e5 ca. 2000 medarbejdere, og vi f\u00e5r 250 rapporter om n\u00e6rved-h\u00e6ndelser om m\u00e5neden. Det er ikke der, vi \u00f8nsker at v\u00e6re. Der var enighed om, at vi skulle t\u00e6ttere p\u00e5 2000 [rapporter] om m\u00e5neden, \u00e9n pr. person.”<\/em><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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Don’t walk by<\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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Virksomheden lancerede et kultur\u00e6ndringsprogram med flere strenge. En af dem – med sloganet “Don’t walk by” – opfordrer medarbejderne til ikke at betragte n\u00e6rved-h\u00e6ndelser som noget stigmatiserende eller skyldigt. I stedet skal de handle positivt, n\u00e5r de ser farlig adf\u00e6rd eller farlige forhold, l\u00f8se problemer, udfordre kolleger og underrette koncernen via EcoOnlines Quick Report-system, som kun var blevet udrullet selektivt i United Livings divisioner tidligere.<\/p>\n\n\n\n

Quick Reports kan indsendes af byggepladsledere og projektledere via deres b\u00e6rbare computere, og byggepladsmedarbejderne kan bruge mobiltelefoner eller indsende papirsedler, hvis de ikke har en smartphone med sig.<\/p>\n\n\n\n

“Vi har styrket budskabet m\u00e5ned for m\u00e5ned, og vi har set forbedringerne som f\u00f8lge heraf”<\/em>, siger Sean Luchmun om kampagnen.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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Ulykkerne blev halveret<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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Antallet af rapporteringer om n\u00e6rved-h\u00e6ndelser er steget st\u00f8t p\u00e5 10 m\u00e5neder fra 250 om m\u00e5neden til 2.500 om m\u00e5neden. Det er bem\u00e6rkelsesv\u00e6rdigt, at koncernens andel af ulykker, der skal indberettes i henhold til reglerne om indberetning af personskader, sygdomme og farlige h\u00e6ndelser, i samme periode er\u00a0mere end halveret<\/strong>, og det samme g\u00e6lder for andelen af alle ulykker.<\/p>\n\n\n\n

I stedet for at fokusere p\u00e5 ulykkesfrekvensen og afhj\u00e6lpende arbejde for at forhindre, at skaderne gentager sig, skaber programmet, herunder rapportering af n\u00e6rved-ulykker, en kultur, hvor alle fokuserer p\u00e5 at g\u00f8re arbejdspladsen mere sikker.<\/p>\n\n\n\n

“Vi har vendt det fra en reaktiv til en proaktiv om h\u00e6ndelser, hvor vi fremmer pr\u00e6stationerne gennem positiv adf\u00e6rd, gennem synligt lederskab og ved at folk f\u00f8ler sig bemyndiget til at gribe ind i det kritiske \u00f8jeblik, identificere noget, rette op p\u00e5 det og udfordre andre p\u00e5 den rigtige m\u00e5de.”<\/em><\/p>\n\n\n\n

De \u00e6ndringer, der foretages som f\u00f8lge af rapporterne, bliver sendt tilbage til medarbejderne via kanaler som f.eks.\u00a0“I sagde s\u00e5dan …, vi gjorde s\u00e5dan”<\/em>-tavler p\u00e5 fabrikkerne, SHEQ-nyhedsbreve, SHEQ-fora og s\u00e5kaldte ‘town hall m\u00f8der’.<\/p>\n\n\n\n

Analysen af Quick Reports, som integreres problemfrit med United Livings EHS-system, har givet Sean og hans team indsigt i, hvordan de kan forbedre personlig sikkerhed, f.eks. ved at g\u00f8re \u00f8jenbeskyttelse obligatorisk p\u00e5 byggepladserne og ved at fokusere kampagnerne p\u00e5 de hyppigere og mindre alvorlige problemer som f.eks. risici for at glide og snuble og p\u00e5 de sj\u00e6ldnere, men mere alvorlige problemer som f.eks. arbejde i h\u00f8jden eller omkring elektriske forsyninger.<\/p>\n\n\n\n

“Vi kan m\u00e5lrette vores interventioner p\u00e5 grundlag af data, som vi har, og som vi ved er reelle”<\/em>, siger han. Den varierende m\u00e6ngde rapporter giver ogs\u00e5 sikkerhedsteamsne et fingerpeg om, hvor i organisationen de skal koncentrere deres indsats for at videreudvikle sikkerhedskulturen.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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N\u00e6ste skridt<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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If\u00f8lge Sean bliver det n\u00e6ste skridt at udvide systemet til at omfatte United Livings underleverand\u00f8rer. De kan udg\u00f8re 90 % af arbejdsstyrken p\u00e5 byggepladser, hvor virksomheden er hovedentrepren\u00f8r.<\/p>\n\n\n\n

EcoOnlines Quick Report giver g\u00e6sterne mulighed for at f\u00e5 adgang til systemet ved at scanne en QR-kode med deres telefoner.\u00a0“Potentielt vil vi vise individuelle QR-koder p\u00e5 hvert projekt, og underleverand\u00f8rer, bes\u00f8gende og offentligheden kan logge, hvad de har set”,<\/em>\u00a0forklarer Sean. Han mener, at denne udvidelse kan firedoble antallet af rapporter.\u00a0“Jeg forestiller mig, at vi p\u00e5 den m\u00e5de vil tage endnu et stort spring fremad.”<\/em><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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Et stjerneeksempel p\u00e5 kulturskifte<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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Alt i alt har forandringskampagnen, herunder rapportering af n\u00e6rved-h\u00e6ndelser, sat gang i et reelt kulturskifte og givet meningsfulde resultater med hensyn til antallet af h\u00e6ndelser.<\/p>\n\n\n\n

“Jeg kan roligt sige, at vores projekter er blevet mere sikre”<\/em>, siger Sean,\u00a0“fordi vi har folk, der forst\u00e5r farer og risici bedre og f\u00f8ler sig bedre i stand til at identificere dem og l\u00f8se dem. Det giver bestyrelsen tillid til, at vi skal g\u00e5 videre og g\u00f8re mere. At det er v\u00e6rd at bruge mere energi og kr\u00e6fter p\u00e5 SHEQ-dagsordenen, p\u00e5 mere rapportering af n\u00e6rtst\u00e5ende tilf\u00e6lde og inspektioner. Og det er et rigtig godt sted at v\u00e6re!”<\/em><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n","protected":false},"excerpt":{"rendered":"

L\u00e6s om, hvordan United Living gik fra 200 til mere end 2.500 n\u00e6rved-registreringer om m\u00e5neden. Det har \u00f8get sikkerhedskulturen blandt alle medarbejdere og entrepren\u00f8rer.<\/p>\n","protected":false},"featured_media":83852,"template":"","meta":{"_acf_changed":false,"content-type":"","_links_to":"","_links_to_target":""},"category":[50],"industry":[],"class_list":["post-104074","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","category-uncategorized-da"],"acf":[],"yoast_head":"\nUnited Living Casestudie | EcoOnline<\/title>\n<meta name=\"description\" content=\"L\u00e6s om, hvordan koncernen United Living har eskaleret antallet af registreringer af n\u00e6rved-h\u00e6ndelser og halveret antallet af ulykker p\u00e5 under 12 m\u00e5neder.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ecoonline.com\/da\/casestudier\/united-living\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" 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