{"id":77489,"date":"2024-07-21T00:21:45","date_gmt":"2024-07-21T00:21:45","guid":{"rendered":"https:\/\/www.ecoonline.com\/case-studies\/pivotal-health-2\/"},"modified":"2025-03-28T09:27:19","modified_gmt":"2025-03-28T09:27:19","slug":"pivotal-health-2","status":"publish","type":"case-study","link":"https:\/\/www.ecoonline.com\/en-au\/case-studies\/pivotal-health\/","title":{"rendered":"Pivotal Health AU"},"content":{"rendered":"\n
\n\t \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t \t\t\n\t\t\n\t\n\t\t\t
\n\n
\n
\n
\n
\n

An app designed with the user in mind<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n

Pivotal Health combined a wearable panic button and lone worker app to better protect their home care clinicians<\/strong><\/p>\n\n\n\n

Pivotal Health provides urgent, primary and mental health care in the community. They use the\u00a0lone worker app<\/a>, powered by StaySafe that is linked to a wearable lone worker panic button to ensure that their staff are safe when visiting clients homes.\u00a0<\/p>\n\n\n\n

\u201cA lone worker solution was something that we felt that we just had to have,<\/em>\u201d said Sal Braico, CEO at Pivotal Health.<\/p>\n\n\n\n

\u201cThere\u2019s a lot of different checks and things that we try to do to make sure that our providers are always safe when out in the community, but we wanted to have that extra level of protection so that if something happens, they have the ability to call for help<\/em>\u201d.<\/p>\n\n\n\n

Pivotal Health looked at five different solutions before choosing to partner with EcoOnline.<\/p>\n\n\n\n

<\/a><\/a><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

\n\t \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t \t\t\n\t\t\n\t\n\t\t\t
\n\n
\n
\n
\n\n \n
\n\n \n 0<\/span>\n \n \n \n <\/div>\n \n\n \n<\/div>\n\n\n\n

single-click allows users to check into a session quickly and effortlessly<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n\n \n
\n\n \n 0<\/span>\n \n \n \n <\/div>\n \n\n \n<\/div>\n\n\n\n

employees kept safe globally everyday by EcoOnline\u2019s lone worker app<\/p>\n<\/div>\n<\/div>\n\n\n\n

\n
\n\n \n
\n\n \n 0<\/span>\n \n \n \n <\/div>\n \n\n \n<\/div>\n\n\n\n

inches in diameter ensuring a compact and discreet design<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

\n\t \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t \t\t\n\t\t\n\t\n\t\t\t
\n\n
\n
\n
\n
\n
\n
Discover Lone Worker here<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n
\n\t \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t \t\t\n\t\t\n\t\n\t\t\t
\n\n
\n
\n
\n
\"Icon<\/figure>\n\n\n\n
\n

The mission<\/h3>\n\n\n\n

Use a wearable panic button with a lone worker app to improve employee safety.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"Icon<\/figure>\n\n\n\n
\n

The solution<\/h3>\n\n\n\n

EcoOnline\u2019s lone worker solution provides an easy to use and cost effective solution.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n
\"Icon<\/figure>\n\n\n\n
\n

The impact<\/h3>\n\n\n\n

Lone workers at Pivotal Health feel safer knowing they have an easy to use solution.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

\n\t \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t \t\t\n\t\t\n\t\n\t\t\t
\n\n
\n\t \n\t\t\t\t\t\t\t\t
\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t
\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t \t\t\n\t\t\n\t\n\t\t\t
\n\n
\n
\n
\n

\u201cUsing Lone Worker powered by StaySafe, just made a lot of sense \u2014 it makes our employees comfortable, it makes us comfortable. The fact that if something happens they can quickly call for help, is absolutely invaluable to us.\u201d<\/em><\/em><\/h4>\n\n\n\n
\n
\n \"Pivotal20health20care20logo\"<\/picture>\n\n \n <\/section>\n<\/div>\n\n\n\n
\n

Sal Braico
CEO<\/mark><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n\t \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t \t\t\n\t\t\n\t\n\t\t\t
\n
\n
\n \"Workers20reporting20incident201-2\"<\/picture>\n <\/div>\n\n \n <\/section>\n\n<\/div>\n\t\t\n\t <\/section>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n
\n\t \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t \t\t\n\t\t\n\t\n\t\t\t
\n\n
\n
\n
\n
\n

The Story<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n

Sal Braico, CEO at Pivotal Health said, \u201cWe chose EcoOnline\u2019s lone worker solution, powered by StaySafe, primarily for its ease-of-use \u2014 it\u2019s very simple to use, and no one has any problems using it. We also really like the dashboard, how you can see everything and everybody in one place. We find that the location tracking is more precise than Google Maps. Plus, it is very cost effective<\/em>\u201d.<\/p>\n\n\n\n

Being able to pair the app with a\u00a0lone worker panic button<\/a>\u00a0\u2014 a small wearable device that acts as a panic button when pressed \u2014 was also something that impressed Pivotal Health.<\/p>\n\n\n\n

Sal added, \u201cWe needed something that was quick and easy-to-use in an emergency. A lot of our providers wear the button on their belt, or in their pocket, so that they can just hit it straight away and get help if they need it<\/em>\u201d.<\/p>\n\n\n\n

Setup was easy too, with assistance from a dedicated account manager, and in-app training for users.<\/p>\n\n\n\n

\u201cOur account manager was very, very helpful. She helped us get everything set up and helped us to add each of the employees. Now, I very rarely reach out for help, because everything was explained so well up front<\/em>\u201d.<\/p>\n\n\n\n

Having used EcoOnline\u2019s lone worker app for over a year, it is something that Pivotal Health now describes as invaluable.<\/p>\n\n\n\n

\u201cThe safety of our providers is the most important thing. 99.9% of the people we work with are the most incredible, kindest people that you would ever meet. But, when entering people\u2019s homes, you just never know. That\u2019s why we use EcoOnline \u2014 to be that extra safety net. It just made a lot of sense \u2014 it makes our employees comfortable, it makes us comfortable. The fact that if something happens they can quickly call for help, is absolutely invaluable to us<\/em>\u201d.<\/p>\n\n\n\n

Thankfully, there\u2019s been no need to use the panic button yet.<\/p>\n\n\n\n

\u201cAnd that\u2019s just what you want,\u201d said Sal. \u201cIt\u2019s a safeguard, it\u2019s there. But you don\u2019t really want anyone to press the panic button, do you?<\/em>\u201d<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

\n\t \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t \t\t\n\t\t\n\t\n\t\t\t
\n\n
\n
\n
\n
\n

Explore EcoOnline\u2019s lone worker solution today<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n


Our\u00a0lone worker software solution<\/a>\u00a0and app (powered by StaySafe) allows employers to safe guard their employees who work alone.<\/p>\n\n\n\n

If you are looking for a solution that:<\/p>\n\n\n\n