{"id":77492,"date":"2024-07-21T00:21:45","date_gmt":"2024-07-21T00:21:45","guid":{"rendered":"https:\/\/www.ecoonline.com\/case-studies\/stockton-on-tees-borough-council-2\/"},"modified":"2025-03-28T09:01:53","modified_gmt":"2025-03-28T09:01:53","slug":"stockton-on-tees-borough-council-2","status":"publish","type":"case-study","link":"https:\/\/www.ecoonline.com\/en-au\/case-studies\/stockton-on-tees-borough-council\/","title":{"rendered":"Stockton on Tees Borough Council AU"},"content":{"rendered":"\n
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A lone worker solution that\u2019s easier to use and manage<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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Discover how Stockton-on-Tees Borough Council made significant cost savings<\/strong><\/p>\n\n\n\n

Stockton-on-Tees Borough Council is based in the North of England and delivers vital services for over 200,000 residents.<\/p>\n\n\n\n

The majority of lone workers within the council work in social services, carrying out home visits, and supporting people in their home environment. Unfortunately the risk of a physical attack is high for many of Stockton-on-Tees Borough Council lone workers.<\/p>\n\n\n\n

Stockton-on-Tees Borough Council already had a lone worker device in place, but they found that was difficult for their employees to navigate. It also didn\u2019t have a lone worker panic button technology option which would allow staff to signal for help without having to unlock their phone. This all led to a problematic process if a lone worker was attacked.

In addition, the old system required a lot of work to get users up and running. This was not only time consuming, but it also meant that users were not keen on using the system, which could leave them at risk.<\/p>\n\n\n\n

Stockton-on-Tees Borough Council now has approximately 370 lone workers using EcoOnline\u2019s lone worker app, which is powered by StaySafe and also paired with a small and discreet\u00a0lone worker panic button<\/a>.<\/p>\n\n\n\n

When visiting clients, or driving between appointments, lone workers may not always have easy access to their phone, but the wearable device can be attached to a work belt, stuck to the car dashboard, or in a pocket to ensure staff can still check-in and raise an alarm at all times.<\/p>\n\n\n\n

The device is connected to employees\u2019 smartphones via Bluetooth. Employees can click or hold the button to check-in or send their employer a panic alert. It also works for non-movement alerts, automatically triggering an alarm if it detects a fall.<\/p>\n\n\n\n

From ease of use, through to comprehensive training and support, Stockton-on-Tees Borough Council have seen a number of benefits from switching to EcoOnline\u2019s\u00a0lone worker app<\/a>\u00a0that\u2019s powered by StaySafe.<\/p>\n\n\n\n

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saved on costs<\/p>\n<\/div>\n<\/div>\n\n\n\n

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lone workers<\/p>\n<\/div>\n<\/div>\n\n\n\n

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people live in the borough<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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See Lone Worker in action<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n
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The mission<\/h3>\n\n\n\n

Find an easy to use lone worker app that can pair with a discreet wearable device.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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The solution<\/h3>\n\n\n\n

Regular check-ins to ensure staff are safe throughout the day.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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The impact<\/h3>\n\n\n\n

The app and hub are now much easier to use and manage.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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\u201cWe already had a lone worker device in place, but it wasn\u2019t user friendly, and it didn\u2019t have a wearable device to activate. It was quite problematic too if one of our lone workers was attacked. Now all our lone workers have the app and the panic button as standard.\u201d<\/em><\/em><\/h4>\n\n\n\n
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Paul Leonard
Control Room Manager<\/mark><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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The Story<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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Stockton-on-Tees Borough Council switched from a hard-to-use lone worker device, to our lone worker app and lone worker panic button, which employees can use to discreetly signal for help in an emergency.<\/p>\n\n\n\n

There has also been a significant cost saving to Stockton-on-Tees Borough Council by switching to the app. EcoOnline is approximately half the cost of their previous solution, and the cost includes both the app and wearable panic button.<\/p>\n\n\n\n

EcoOnline worked closely with Stockton-on-Tees Borough Council during the on-boarding and training process to ensure that the roll out of the solution was smooth and all users understood how to use the app. This included tailored training packages, in-app training, and on-going support from the EcoOnline Customer Support team.<\/p>\n\n\n\n

The user-friendly solution has made a big difference to Paul and his team, he adds, \u201cthe app and the front end system are so easy for us all to use, it really is simple.\u201d<\/p>\n\n\n\n

Not only has Stockton-on-Tees Borough Council found lone worker, powered by StaySafe, much easier for their lone workers to use, it is also easier for them to manage. The council manages their hub and escalation procedures in-house, and completed their NSI accreditation in September 2021 as part of their wider commitment to safety and security.<\/p>\n\n\n\n

The Stockton-on-Tees Borough Council control room can easily\u00a0see who is online, and their location<\/a>, to ensure that help is sent quickly in an emergency. They can also manage users on the cloud-based hub, view emergency procedures, and access usage reports.<\/p>\n\n\n\n

Stockton-on-Tees Borough Council uses the scheduled check-in feature. The majority of the council\u2019s lone workers set 4-hour sessions within the app when they are out in the community, and check-in every hour via the app or wearable device. This ensures that Stockton-on-Tees Borough Council get regular confirmation their staff are safe throughout the day and, should an employee fail to check-in when expected, steps can be taken immediately to ensure their safety. <\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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Explore EcoOnline\u2019s lone worker solution today<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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Our lone worker software solution and app (powered by StaySafe) allows employers to safe guard their employees who work alone.<\/p>\n\n\n\n

If you are looking for a solution that:<\/p>\n\n\n\n