{"id":115296,"date":"2024-12-12T09:13:37","date_gmt":"2024-12-12T09:13:37","guid":{"rendered":"https:\/\/www.ecoonline.com\/case-study\/mitie\/"},"modified":"2026-05-20T12:20:10","modified_gmt":"2026-05-20T11:20:10","slug":"mitie","status":"publish","type":"case-study","link":"https:\/\/www.ecoonline.com\/en-nz\/case-studies\/mitie\/","title":{"rendered":"Mitie"},"content":{"rendered":"\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow has-background\" style=\"   ;background-image:url(&apos;https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/12\/Case-study-header-background.svg&apos;);background-position:39% 55.00000000000001%;background-size:cover;\" >\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"row-background w-full h-full absolute top-0 left-0 overflow-hidden\" style=\"background-image:url('https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/12\/Case-study-header-background.svg');background-position:39% 55.00000000000001%;background-size:cover;\">\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9bfbf0d6 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-vertically-aligned-top h-full flex flex-col is-layout-flow wp-container-core-column-is-layout-8a368f38 wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n    <span class=\"has-hi-vis-yellow-background-color  inline-block has-small-font-size py-0.5 px-2 rounded self-start\" style=\"  \">\n\n    <div class=\"w-full flex items-center gap-2.5\">\n                Case Study\n    <\/div>\n\n\n    <\/span>\n\n\n\n\n<div style=\"height:2vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-black-color has-text-color has-link-color has-x-large-font-size wp-elements-9ca3ec8b03f78802dce52e3f0206fc6a\"><strong>Managing safety at enterprise level<\/strong><\/h1>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-large-font-size wp-elements-6665b747b25cb3b65e9cfb0c7d10bc60\">See how Mitie achieved blockbuster results by working with EcoOnline to transform their safety processes.<\/p>\n\n\n\n<div style=\"height:3vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"   \" >\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-fef0e728 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-8a368f38 wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<section class=\"Pegasus__Container w-full   relative h-fit overflow-hidden text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20); border-top-right-radius:36px;border-bottom-left-radius:36px;\" >\n\t        \n\t\t\t\t\t\t\t\t<div class=\"row-background absolute w-full bottom-0 left-0 z-0 h-full has-white-background-color\" style=\"\">\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<p class=\"has-secondary-color has-text-color has-link-color wp-elements-9296276e9ce42d4b7b59e2925a63291c\" style=\"font-size:clamp(27.894px, 1.743rem + ((1vw - 3.2px) * 1.571), 48px);\"><strong>140%<\/strong><\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>increase in hazard and near miss reporting<\/strong>*<\/p>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<div style=\"height:2vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit overflow-hidden text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20); border-top-right-radius:36px;border-bottom-left-radius:36px;\" >\n\t        \n\t\t\t\t\t\t\t\t<div class=\"row-background absolute w-full bottom-0 left-0 z-0 h-full has-white-background-color\" style=\"\">\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<p class=\"has-secondary-color has-text-color has-link-color wp-elements-d788abc4462dfdc590c4173f90ef1e20\" style=\"font-size:clamp(27.894px, 1.743rem + ((1vw - 3.2px) * 1.571), 48px);\"><strong>14%<\/strong><\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>decrease in time lost to injury*<\/strong><br><br>(* in the first 12 months)<\/p>\n\n<\/div>\n\t\t\n\t        <\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch flex flex-col justify-center has-border-color is-layout-flow wp-block-column-is-layout-flow\" style=\"border-color:#000000;border-width:2px;border-top-left-radius:36px;border-bottom-right-radius:36px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);flex-basis:40%\">\n<p class=\"has-large-font-size\"><strong>Improved oversight leads to safer outcomes.<\/strong><\/p>\n\n\n\n<div style=\"height:2vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill is-style-fill--1\"><a class=\"wp-block-button__link has-black-color has-hi-vis-yellow-background-color has-text-color has-background has-link-color has-border-color has-hi-vis-orange-80-border-color wp-element-button\" href=\"#demo-form\"><strong>Book a demo<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-8a368f38 wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center flex flex-col shadow-xl has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:0px;border-top-right-radius:40px;border-bottom-left-radius:40px;border-bottom-right-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:35%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\" style=\"margin-top:var(--wp--preset--spacing--20);margin-right:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--20)\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/05\/mitie-black.svg\" alt=\"mitie black\" class=\"wp-image-106285\" style=\"width:200px\"\/><\/figure>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit overflow-hidden text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-right:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30);padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30); border-top-right-radius:40px;border-bottom-left-radius:40px;\" >\n\t        \n\t\t\t\t\t\t\t\t<div class=\"row-background absolute w-full bottom-0 left-0 z-0 h-full has-teal-background-color\" style=\"\">\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-17c695da wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/12\/high-vis-location.svg\" alt=\"High Vis Location\" class=\"wp-image-135799\"\/><\/figure>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color has-large-font-size wp-elements-395503241f5f8b96cf6bbbe74b6eb81a\"><strong>Global<\/strong><\/p>\n<\/div>\n\n\n\n<div style=\"height:2vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-17c695da wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/12\/high-vis-employees.svg\" alt=\"High Vis Employees\" class=\"wp-image-135800\"\/><\/figure>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color has-large-font-size wp-elements-c0c93a76d956b5d04ce30cd3fa14daed\"><strong>80,000 employees<\/strong><\/p>\n<\/div>\n\n\n\n<div style=\"height:2vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-17c695da wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/12\/high-vis-industry.svg\" alt=\"High Vis Industry\" class=\"wp-image-135801\"\/><\/figure>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color has-large-font-size wp-elements-8724aeb614eac0d7fe46890852d1add4\"><strong>Facilities management<\/strong><\/p>\n<\/div>\n\n\n\n<div style=\"height:4vw\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:6px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<p class=\"py-1 px-4 w-max has-hi-vis-yellow-color has-teal-90-background-color has-text-color has-background has-link-color wp-elements-5c015067607b5e6d817c230bd51ed3f9\" style=\"border-radius:6px\">PRODUCTS USED:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:2vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-fef0e728 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2024\/11\/icon-healthandsafety-light.svg\" alt=\"icon healthandsafety light\" class=\"wp-image-9772\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"has-white-color has-text-color has-link-color has-large-font-size wp-elements-fd4e90fc2c8619e6970eb4350cda5651\"><strong><a href=\"https:\/\/www.ecoonline.com\/en-nz\/ehs-software\/incident-management-software\/incident-reporting-software\/\" type=\"link\" id=\"https:\/\/www.ecoonline.com\/en-nz\/ehs-software\/incident-management-software\/incident-reporting-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">Incident Reporting Software<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:2vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-fef0e728 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2024\/11\/icon-healthandsafety-light.svg\" alt=\"icon healthandsafety light\" class=\"wp-image-9772\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"has-white-color has-text-color has-link-color has-large-font-size wp-elements-63c6ce36cb23055f62aca308e9397ba0\"><strong><a href=\"https:\/\/www.ecoonline.com\/en-nz\/ehs-software\/audits-inspections\/audit-management-software\/\" type=\"link\" id=\"https:\/\/www.ecoonline.com\/en-nz\/ehs-software\/audits-inspections\/audit-management-software\/\">Audit Management Software<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-38b9c101 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-bottom:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-vertically-aligned-top h-full flex flex-col is-layout-flow wp-container-core-column-is-layout-8a368f38 wp-block-column-is-layout-flow\" style=\"flex-basis:55%\"><div class=\"Post__Details flex flex-col items-center md:flex-row md:justify-between md:items-center py-5 border-t gap-4 border-black\/10 min-h-20\">\n\n    <div class=\"flex gap-3 items-center\">\n      <a href=\"https:\/\/www.ecoonline.com\/en-nz\/case-studies\/\" target=\"_self\" class=\"flex gap-2 has-small-font-size items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"7\" height=\"12\" fill=\"none\"><path fill=\"#000\" d=\"m.221 5.468 5-5a.751.751 0 1 1 1.063 1.063l-4.47 4.468 4.469 4.47A.752.752 0 0 1 5.22 11.53l-5-5a.75.75 0 0 1 .001-1.063Z\"\/><\/svg><span>Back to all<\/span><\/a>\n\n      <div class=\"bg-black\/10 w-px h-7\"><\/div>\n            \n      <span class=\"p-1 bg-white rounded has-small-font-size\">Case Study<\/span>\n            \n    <\/div>\n\n    <div class=\"hidden md:flex md:gap-3 md:items-center\">\n                <div class=\"has-small-font-size\">12 December 2024<\/div>\n        <div class=\"bg-black\/10 w-px h-7\"><\/div>\n        \n        <div x-data=\"postShare\" class=\"Post__Share relative z-50\">\n\n            <button class=\"flex gap-1 items-center has-small-font-size\" @click.prevent=\"sharePost = !sharePost\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" fill=\"none\"><path stroke=\"#0E0E0E\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"1.25\" d=\"M12 5.333a2 2 0 1 0 0-4 2 2 0 0 0 0 4ZM4 10a2 2 0 1 0 0-4 2 2 0 0 0 0 4ZM12 14.666a2 2 0 1 0 0-4 2 2 0 0 0 0 4ZM5.727 9.007l4.553 2.653M10.273 4.34 5.727 6.993\"\/><\/svg>\n                <span>Share<\/span>\n            <\/button>\n\n            <div 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items-center\">\n                    <span>Copy Link<\/span>\n                <\/a>\n                    <span x-cloak x-show=\"copied\"\n                    x-transition:enter.duration.300ms\n                    x-transition:leave.duration.600ms\n                    class=\"absolute w-max text-sm p-2 top-8 left-[-3rem] rounded-md bg-black text-white\">\n                    Copied to clipboard\n                <\/span>\n                <\/span>\n                <a class=\"a2a_button_whatsapp !pl-2 !pr-4 !py-2 hover:bg-[#F1F1F2] rounded-md flex gap-1 items-center\">\n                    <span>WhatsApp<\/span>\n                <\/a>\n            <\/div>\n\n            <script async src=\"https:\/\/static.addtoany.com\/menu\/page.js\"><\/script>\n\n        <\/div>\n    <\/div>\n\n    <div class=\"flex  flex-col gap-3 items-center mt-3 md:hidden\">\n        <div class=\"flex gap-3 items-center\">\n                    <div class=\"has-small-font-size\">12 December 2024<\/div>\n        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x-transition:enter.duration.300ms\n                      x-transition:leave.duration.600ms\n                      class=\"absolute w-max text-sm p-2 top-8 left-[-3rem] rounded-md bg-black text-white\">\n                      Copied to clipboard\n                  <\/span>\n                  <\/span>\n                  <a class=\"a2a_button_whatsapp !pl-2 !pr-4 !py-2 hover:bg-[#F1F1F2] rounded-md flex gap-1 items-center\">\n                      <span>WhatsApp<\/span>\n                  <\/a>\n              <\/div>\n\n              <script async src=\"https:\/\/static.addtoany.com\/menu\/page.js\"><\/script>\n\n          <\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-8a368f38 wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"border-top-left-radius:0px;border-top-right-radius:40px;border-bottom-left-radius:40px;border-bottom-right-radius:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:35%\"><\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:0;padding-right:0; \" >\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  container\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-bottom:var(--wp--preset--spacing--20); \" >\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<p><a href=\"https:\/\/www.mitie.com\/\" type=\"link\" id=\"https:\/\/www.mitie.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mitie<\/a> are a global FTSE 250 enterprise with their HQ in the UK. Founded in 1987, Mitie have grown through acquisition and now employ over 80,000 people.<\/p>\n\n\n\n<p>The company provide a diverse range of business services including facilities management, professional services, property management, energy solutions and healthcare. They look after 2,500,000 assets for 3,000+ customers in both the public and private sector.<\/p>\n\n\n\n<p>In 2017 Mitie recognised the need to move to a more modern software solution to meet the increasingly diverse needs of the business.<\/p>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--10); \" >\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<div class=\"wp-block-columns has-border-color has-secondary-border-color is-layout-flex wp-container-core-columns-is-layout-0d2466c3 wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-top-right-radius:32px;border-bottom-left-radius:32px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/05\/mitie-black.svg\" alt=\"mitie black\" class=\"wp-image-106285\" style=\"width:auto;height:65px\"\/><\/figure>\n\n\n\n<div style=\"height:3vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/12\/jade-quotes.svg\" alt=\"Jade Quotes\" class=\"wp-image-131237\" style=\"width:auto;height:40px\"\/><\/figure>\n\n\n\n<div style=\"height:1vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.469), 20px);\"><strong>Our EcoOnline implementation consultant was really good. Within two days we had 80% of the incident management module configured.<\/strong><\/p>\n\n\n\n<div style=\"height:1vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>&#8211; <\/strong>John Blackhurst<br>QHSE Lead, Mitie<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-bottom:var(--wp--preset--spacing--20); \" >\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Safety management challenges in a large, cross-industry enterprise<\/strong><\/h2>\n\n\n\n<p>Mitie were facing 3 main issues with their previous way of managing health and safety:<\/p>\n\n\n\n<p><strong>1) Cross-Industry<\/strong><\/p>\n\n\n\n<p>The multi-faceted nature of Mitie\u2019s business meant they needed an EHS solution that could meet the demands of various sectors. Not only do Mitie put in place systems and control measures from its own point of view, but they have to take into account that clients have their own controls and processes, too.<\/p>\n\n\n\n<p><strong>2) Lack of safety engagement<\/strong><\/p>\n\n\n\n<p>The previous processes and systems in place did not support the QHSE team in building a safety culture in the business. Incidents were managed from a centralised phone line in a linear process and operation management were filling in forms rather than managing QHSE data in source systems.<\/p>\n\n\n\n<p><strong>3) Safety KPI reporting<\/strong><\/p>\n\n\n\n<p>Because of a low rate of input, it was difficult to measure KPIs and the QHSE team did not have enough data to make strategic safety decisions with confidence.<\/p>\n\n\n\n<div style=\"height:3vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Bringing better engagement with accessible software<\/strong><\/h2>\n\n\n\n<p>In order to drive engagement, the Mitie team recognised that they had to adapt their processes to include new ways of working. Mitie moved to a model where end users <a href=\"https:\/\/www.ecoonline.com\/en-nz\/ehs-software\/incident-management-software\/incident-reporting-software\/\" type=\"link\" id=\"https:\/\/www.ecoonline.com\/en-nz\/ehs-software\/incident-management-software\/incident-reporting-software\/\">report incidents<\/a>, near misses and hazards directly onto the platform.<\/p>\n\n\n\n<p>Integrated action tracking means actions can be easily assigned and tracked through to completion. Giving end users direct access opened more reporting avenues, increasing engagement with the system and improving the safety culture at Mitie.<\/p>\n\n\n\n<p>For KPI reporting, the QHSE team at Mitie are now able to better understand the wider picture of their health and safety ecosystem. For day-to-day reporting, Mitie use a suite of dashboards and reports. However, to align QHSE reporting with the strategic data visualisation, Mitie pull data from the platform into Microsoft Power BI for deep data analysis.<\/p>\n\n\n\n<div style=\"height:3vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit overflow-hidden text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20); border-top-right-radius:32px;border-bottom-left-radius:32px;\" >\n\t        \n\t\t\t\t\t\t\t\t<div class=\"row-background absolute w-full bottom-0 left-0 z-0 h-full has-teal-background-color\" style=\"\">\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color has-medium-font-size wp-elements-0c67ba7703aa5c8874ea9c32f595a0a8\"><strong>Safety software for enterprises in high-risk industries<\/strong><\/h2>\n\n\n\n<div style=\"height:2vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-border-color has-secondary-border-color has-teal-background-color has-background is-layout-flex wp-container-core-columns-is-layout-ca109620 wp-block-columns-is-layout-flex\" style=\"border-top-right-radius:32px;border-bottom-left-radius:32px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center has-clay-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:16px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);flex-basis:70%\">\n<script src=\"https:\/\/fast.wistia.com\/player.js\" async><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/0hks040wet.js\" async type=\"module\"><\/script><style>wistia-player[media-id='0hks040wet']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/0hks040wet\/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"0hks040wet\" aspect=\"1.7777777777777777\"><div class=\"wistia_preload_transcript_outer_wrapper\" style=\"width: 100%; height: 100%; display:flex; justify-content:center; align-items: center; margin-top:-56.25%;\"><div class=\"wistia_preload_transcript_inner_wrapper\" style=\" overflow: auto;\"><p class=\"wistia_preload_transcript_text\" aria-hidden=\"true\" tabindex=\"-1\" style=\"text-align: justify; font-size: 5px !important;\">What if managing inspections, audits and risks was as easy as opening a dashboard? Connecting every team member, no matter where they are. Did you know companies with digital safety systems report thirty percent fewer incidents? EcoOnline&#8217;s suite of EHS products simplifies every step of your safety programme, improving adoption in the field and giving management teams better insights. From employees to contractors, we help you stay compliant and proactive with ease. Complete safety inspections effortlessly. Use EcoOnline to attach photos, assign corrective actions, and track progress all in one streamlined view. Plus, use AI to create inspections in seconds. With our QR code feature, frontline workers can report hazards and near misses in seconds, driving faster response times and stronger safety participation. Create task based risk assessments to ensure every step is safe and compliant. Dynamic risk assessments help you adapt to changing conditions in real time. Manage high risk work confidently. With Permit to Work software, ensure all risk assessments and approvals are in place before tasks begin. No safety programme is complete without safety training and learning. Frontline workers can easily stay on top of training from their mobile devices. Reducing admin time so you can spend less time at your desk and more time building safer work environments. Make informed decisions with the power of robust analytics. Monitor safety KPIs, track corrective actions and demonstrate proactive safety management. Whether you&#8217;re in the field or at your desk, EcoOnline&#8217;s EHS Software Suite empowers your entire team. Ready to see how EcoOnline can transform your safety programme? Talk to our team to get started.<\/p><\/div><\/div><\/wistia-player>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch has-teal-90-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:16px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);flex-basis:30%\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/11\/calendar-icon.svg\" alt=\"Calendar Icon\" class=\"wp-image-130112\" style=\"width:auto;height:32px\"\/><\/figure>\n\n\n\n<div style=\"height:1vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-hi-vis-yellow-color has-text-color has-link-color wp-elements-88161a76e478aff21e831282952eb323\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.469), 20px);\"><strong>Book a demo<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-7533d054845fddaf7c2167464e5ddce1\">Visibility across sites, regions, and regulatory environments \ud83d\udc47<\/p>\n\n\n\n<div style=\"height:3vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-container-core-buttons-is-layout-9bedd9bf wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-teal-90-background-color has-background has-border-color has-hi-vis-yellow-border-color wp-element-button\" href=\"#demo-form\" style=\"border-width:2px\"><strong>Let&#8217;s chat<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<div style=\"height:3vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:3vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Straightforward, configurable implementation<\/strong><\/h2>\n\n\n\n<p>One of the main advantages to a single code base SaaS platform is that implementation does not require a lot of time-consuming configuration.<\/p>\n\n\n\n<p>When Mitie made the move, within two days 80% of the incident management module was configured.<\/p>\n\n\n\n<p>As part of a staggered implementation, the Mitie team launched incident management, before turning their attention to the audit management module.<\/p>\n\n\n\n<p>Mitie opted for a soft rollout approach. This involves gradually rolling out the new solution and integrating it with existing systems and processes, but despite their cautious approach, take up of the new processes has been good across the group.<\/p>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--10); \" >\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<div class=\"wp-block-columns has-border-color has-secondary-border-color is-layout-flex wp-container-core-columns-is-layout-0d2466c3 wp-block-columns-is-layout-flex\" style=\"border-width:2px;border-top-right-radius:32px;border-bottom-left-radius:32px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/05\/mitie-black.svg\" alt=\"mitie black\" class=\"wp-image-106285\" style=\"width:auto;height:65px\"\/><\/figure>\n\n\n\n<div style=\"height:3vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/12\/jade-quotes.svg\" alt=\"Jade Quotes\" class=\"wp-image-131237\" style=\"width:auto;height:40px\"\/><\/figure>\n\n\n\n<div style=\"height:1vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.469), 20px);\"><strong>EcoOnline captures the data in the way we wanted to capture it, not create KPIs based on the way the data was shaped at that time.<\/strong><\/p>\n\n\n\n<div style=\"height:1vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>&#8211; <\/strong>John Blackhurst<br>QHSE Lead, Mitie<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Result: data you can see, trust and easily present<\/strong><\/h2>\n\n\n\n<p>The introduction of a new software solution coupled with the Mitie team cementing new processes has helped to drive some blockbuster results in their first 12 months. They have seen:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>140% increase in hazard and near miss reporting<\/li>\n\n\n\n<li>14% decrease in time lost to injury<\/li>\n<\/ul>\n\n\n\n<p><br>John Blackhurst observed \u2013 \u201cI don\u2019t think it\u2019s a coincidence that we\u2019ve increased hazard observation and near miss reporting, our lost time to injury is reducing month on month. It\u2019s of course part of a wider picture, but EcoOnline does contribute to that. We\u2019re spotting the hazards before they happen.<\/p>\n\n\n\n<p>\u201cWhat the new platform helps us to do is to see our data, trust our data and present that in an easy to understand format in real-time.&#8221;<\/p>\n\n\n\n<p>The future for Mitie\u2019s QHSE initiatives looks positive. From the initial boost in statistics, the Mitie QHSE team can build on the data they are getting and continue to improve their statistics.<\/p>\n\n\n\n<p>John Blackhurst says \u201cI am very positive and very happy with it so far. It has a good future if it continues developing at the rate it\u2019s been developing.\u201d<\/p>\n\n\n\n<p>Following a period of transition and change, the team at Mitie are now looking to move other parts of their QHSE programme forward. <a href=\"https:\/\/www.ecoonline.com\/en-nz\/ehs-software\/audits-inspections\/audit-management-software\/\" type=\"link\" id=\"https:\/\/www.ecoonline.com\/en-nz\/ehs-software\/audits-inspections\/audit-management-software\/\">Audit management<\/a> and <a href=\"https:\/\/www.ecoonline.com\/en-nz\/ehs-software\/risk-management-software\/risk-assessment-software\/\" type=\"link\" id=\"https:\/\/www.ecoonline.com\/en-nz\/ehs-software\/risk-management-software\/risk-assessment-software\/\">risk management<\/a> are likely to play a big part in how the platform continues to support Mitie in the future.<\/p>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit overflow-hidden text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20); border-top-right-radius:32px;border-bottom-left-radius:32px;\" >\n\t        \n\t\t\t\t\t\t\t\t<div class=\"row-background absolute w-full bottom-0 left-0 z-0 h-full has-clay-background-color\" style=\"\">\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<div class=\"wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-7ee115f0 wp-block-columns-is-layout-flex\" style=\"border-color:#43bf88;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-top has-black-color has-text-color has-link-color wp-elements-c7674f7628e13d9900f6277c1b74897a is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:16px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color has-x-large-font-size wp-elements-ba4f877bbfe809f8d4f1824bd0dca0e0\"><strong>Straightforward software implementation that gets results<\/strong><\/h2>\n\n\n\n<div style=\"height:3vw\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-border-color has-secondary-border-color has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-width:2px;border-radius:16px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\"><div class=\"Form flex flex-col\">\n\n    \n    <div class=\"max-w-[660px] mx-auto\">\n      <h3 class=\"wp-block-heading has-large-font-size has-text-align-center hubspot-form__title\">\n        <p>Fill out the form and we\u2019ll be in touch to schedule a chat.<\/p>\n\n      <\/h3>\n    <\/div>\n\n    \n    \n    <div id=\"hubspot-form-wrapper\" class=\"Form__wrapper mx-auto max-w-[660px] scroll-mt-28 form-button-yellow\">\n    <\/div>\n    \n\n<\/div>\n\n\n<script>\n  \n  document.addEventListener(\"DOMContentLoaded\", () => {\n\n    const hubspotScript = document.querySelector(\"#leadin-forms-v2-js\");\n    console.log(\"hubspotScript found\");\n    console.log( \"\/en-nz\/wp-json\/wp\/v2\/case-study\/115296\" )\n\n    const createForm = () => {\n\n      if (hubspotScript && window.hbspt)  {\n\n        console.log(window.hbspt);\n\n        hbspt.forms.create ({\n            portalId: \"144606870\",\n            formId: \"767e02fc-359e-4307-a2a1-0427c89662ca\",\n            region: \"eu1\",\n            target: \"#hubspot-form-wrapper\",\n            cssClass: \"hubspot-form__style\",\n                                      inlineMessage: \"Thank you for filling out the form. We'll be in touch soon.\",\n                    });  \n\n        return true;\n      }\n      return false;\n    };\n\n    const interval = setInterval(() => {\n      if (createForm()) {\n        clearInterval(interval);\n      }\n    }, 1000);\n\n\n  });\n  \n\n<\/script>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n","protected":false},"excerpt":{"rendered":"<p>See how a new software solution, coupled with new processes, has helped Mitie to drive some blockbuster results.<\/p>\n","protected":false},"featured_media":62888,"template":"","meta":{"_acf_changed":false,"content-type":"","_links_to":"","_links_to_target":""},"category":[],"industry":[],"class_list":["post-115296","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mitie | EcoOnline<\/title>\n<meta name=\"description\" content=\"Discover how EcoOnline partnered with Mitie to enhance sustainability and compliance through innovative solutions. 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