{"id":115296,"date":"2024-12-12T09:13:37","date_gmt":"2024-12-12T09:13:37","guid":{"rendered":"https:\/\/www.ecoonline.com\/case-study\/mitie\/"},"modified":"2025-07-14T14:43:04","modified_gmt":"2025-07-14T13:43:04","slug":"mitie","status":"publish","type":"case-study","link":"https:\/\/www.ecoonline.com\/en-nz\/case-studies\/mitie\/","title":{"rendered":"Mitie"},"content":{"rendered":"\n
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Managing safety in a large<\/mark>, highly diverse business<\/strong><\/h2>\n<\/div>\n\n\n\n
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Mitie are possibly one of the most multi-faceted businesses in the UK. Founded in 1987, Mitie have grown through acquisition and now employ over 77,500 people.<\/p>\n\n\n\n

The company provide a diverse range of business services including facilities management, professional services, property management, energy solutions and healthcare.<\/p>\n\n\n\n

In 2017 Mitie recognised the need to move to a more modern software solution to meet the increasingly diverse needs of the business.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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employees<\/p>\n<\/div>\n<\/div>\n\n\n\n

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increase in in hazard and near miss reporting<\/p>\n<\/div>\n<\/div>\n\n\n\n

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decrease in time lost to injury<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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Watch a 2-minute demo<\/a><\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n
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The Story<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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Mitie were facing 3 main issues with their previous way of managing health and safety:<\/p>\n\n\n\n

1. Cross-Industry<\/strong><\/p>\n\n\n\n

The multi-faceted nature of Mitie\u2019s business meant they needed an EHS solution that could meet the demands of various sectors. Not only do Mitie put in place systems and control measures from its own point of view, but they have to take into account that clients have their own controls and processes, too.<\/p>\n\n\n\n

2. Lack of Engagement<\/strong><\/h1>\n\n\n\n

The processes and systems in place did not support the QHSE team in building a safety culture in the business. Incidents were managed from a centralised phone line in a linear process and operation management were filling in forms rather than managing QHSE data in source systems.<\/p>\n\n\n\n

3. Safety KPI Reporting<\/strong><\/h1>\n\n\n\n

Because of a low rate of input, it was difficult to measure KPIs and the QHSE team did not have enough data to make strategic safety decisions with confidence. <\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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Solution<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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For Mitie, EcoOnline proved to be the solution to their problems:<\/p>\n\n\n\n

1. Cross-Industry <\/strong><\/h1>\n\n\n\n

Built using modern architecture and SaaS (software-as-a-service) principles, the solution appeals to organisations in any industry \u2013 perfect for the multidimensional Mitie. As a single-code base application, it offers configuration, not customisation.<\/p>\n\n\n\n

2. Increased Engagement<\/strong><\/h1>\n\n\n\n

In order to drive engagement, the Mitie team recognised that they had to adapt their processes to include new ways of working. Mitie moved to a model where end users report incidents, near misses and hazards directly onto the platform.<\/p>\n\n\n\n

Integrated action tracking means actions can be easily assigned and tracked through to completion. Giving end users direct access would open more reporting avenues, increasing engagement with the system and safety culture at Mitie. <\/p>\n\n\n\n

3. Ease of KPI Reporting<\/strong><\/h1>\n\n\n\n

EcoOnline would allow Mitie to better measure and report on their KPIs. The QHSE team at Mitie are able to better understand the wider picture of their health and safety ecosystem. For day-to-day reporting, Mitie use a suite of dashboards and reports. However, to align QHSE reporting with the strategic data visualisation, Mitie pull data from the platform into Microsoft Power BI for deep data analysis. <\/p>\n\n\n\n


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\u201cOur implementation consultant was really good. Within two days we had 80% of the incident management module configured.\u201d<\/em><\/em><\/h4>\n\n\n\n
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John Blackhurst
QHSE Lead, Mitie<\/mark><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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\n \"United-living-image-scaled\"<\/picture>\n <\/div>\n\n \n <\/section>\n\n<\/div>\n\t\t\n\t <\/section>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n
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Straightforward, configurable<\/mark> implementation<\/h2>\n<\/div>\n\n\n\n
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One of the main advantages to a single code base SaaS platform is that implementation does not require a lot of time-consuming configuration. <\/p>\n\n\n\n

When Mitie made the move, within two days 80% of the incident management module was configured.<\/p>\n\n\n\n

As part of a staggered implementation, the Mitie team launched incident management, before turning their attention to the audit management module.<\/p>\n\n\n\n

Soft Rollout<\/strong><\/p>\n\n\n\n

Mitie opted for a soft rollout approach. This involves gradually rolling out the new solution and integrating it with existing systems and processes, but despite their cautious approach, take up of the new processes has been good across the group.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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Result: data you can see, trust and easily present<\/strong><\/h2>\n<\/div>\n\n\n\n
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The introduction of a new software solution coupled with the Mitie team cementing new processes has helped to drive some blockbuster results in their first 12 months. They have seen:<\/p>\n\n\n\n