{"id":77546,"date":"2024-07-22T01:42:51","date_gmt":"2024-07-22T01:42:51","guid":{"rendered":"https:\/\/www.ecoonline.com\/case-studies\/teamhealth-2\/"},"modified":"2025-11-06T10:01:12","modified_gmt":"2025-11-06T10:01:12","slug":"teamhealth-2","status":"publish","type":"case-study","link":"https:\/\/www.ecoonline.com\/en-us\/case-studies\/teamhealth\/","title":{"rendered":"TeamHEALTH US"},"content":{"rendered":"\n
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Make protecting lone workers easier<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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TeamHEALTH switched from a manual telephone system to a lone worker app to improve employee safety<\/strong><\/p>\n\n\n\n

TeamHEALTH is a local mental health organization located in the Northern territory of Australia. Consisting of around 145 outreach workers, their purpose is supporting people experiencing mental illness. Outreach Support at TeamHEALTH offers a variety of support services both at participants\u2019 homes and in the community.<\/p>\n\n\n\n

Day to day, employees at TeamHEALTH face a range of potential risks when working in isolation. Their workers can see up to five participants a day, who can be up to an hours travel apart.<\/p>\n\n\n\n

The nature of support that TeamHEALTH provides and the complex needs of participants, means that some people can present a high risk to themselves and TeamHEALTH\u2019s workers. A typical day for workers can involve transporting participants to appointments, meeting them at coffee shops and in various locations that are sometimes isolated.<\/p>\n\n\n\n

Jesse Chamberlain, Coordinator of Adult Supports at TeamHEALTH said \u201cOur participants can be unaware of their actions. They can be aggressive and sometimes they can even be at risk to themselves, depending on the state of mind that they\u2019re in.\u201d<\/em><\/p>\n\n\n\n

Due to these risks, TeamHEALTH needs robust health and safety processes in place to protect staff and ensure that help can reach them in an emergency.<\/a><\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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outreach workers in the community<\/p>\n<\/div>\n<\/div>\n\n\n\n

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hour sessions can easily be set<\/p>\n<\/div>\n<\/div>\n\n\n\n

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years industry experience<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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Get more info on Lone Worker<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n
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The mission<\/h3>\n\n\n\n

Improving lone worker policies at TeamHEALTH.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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The solution<\/h3>\n\n\n\n

Easy onboarding with daily check-in sessions allowed for a seamless transition.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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The impact<\/h3>\n\n\n\n

Preventing incidents and round the clock protection with accredited in-house monitoring.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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\u201cStaff here at TeamHEALTH have expressed their appreciation for the level of oversight that we have with EcoOnline now in place.\u201d<\/em><\/em><\/h4>\n\n\n\n
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Jesse Chamberlain
Coordinator, Adult Supports<\/mark><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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The Story<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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TeamHEALTH considers the safety and well-being of its workers to be vital in ensuring it provides the best possible support to its participants. Before onboarding with EcoOnline, TeamHEALTH found keeping track of staff safety difficult because their previous system was not as efficient nor agile in the case of an incident.<\/p>\n\n\n\n

Speaking about the decision to work with EcoOnline, Jesse explained that: \u201cWhen we were looking for a new safety solution, our aim was to promote worker well-being and show that we are doing our absolute best to ensure the safety of our staff.\u201d<\/em><\/p>\n\n\n\n

Since switching to EcoOnline\u2019s\u00a0lone worker app<\/a>\u00a0(powered by StaySafe), staff at TeamHEALTH have found that worker safety has improved dramatically. This is mainly due to the ease of use of the lone worker app, with its features accessible to everyone. Management are able to view the status of each worker via the cloud-based hub and message them directly via the app should they need to update them.<\/p>\n\n\n\n

\u201cEase-of-use is our key requirement across the organization when it comes to new technology. <\/em>We have quite a diverse range of staff, and whilst some are digitally literate, others occasionally need some assistance. EcoOnline ticks all of the boxes and everyone has found the app very user friendly\u201d, <\/em>said Jesse.<\/p>\n\n\n\n

From ease of use and helpful alerts through to comprehensive training and support, TeamHEALTH have seen a number of benefits from switching to EcoOnline\u2019s lone worker app.<\/p>\n\n\n\n

Due to the streamlined user interface and the comprehensive training provided, new users at TeamHEALTH are able to get up and running on the app in around thirty minutes. Staff at TeamHEALTH have praised the app\u2019s ease-of-use and accessibility, whilst expressing that they feel safer knowing that the help is there should they need it.<\/p>\n\n\n\n

\u201cStaff at TeamHEALTH have expressed their appreciation for the level of oversight that we have with EcoOnline now in place. It\u2019s good to know that they are safeguarded should anything happen, and help is needed\u201d <\/em>says Jesse.<\/p>\n\n\n\n

TeamHEALTH uses the check-in feature during their working hours. The majority of the workers at TeamHEALTH set 6-hour sessions within the app when they are out in the community. Should an employee fail to check-in when expected, steps can be taken immediately to ensure their safety.<\/p>\n\n\n\n

Since implementing EcoOnline\u2019s\u00a0lone worker solution<\/a>, TeamHEALTH has had no reported critical incidents. Staff have also found that the app has safeguarded them by acting as a deterrent in moments that could have potentially led to a serious incident.<\/p>\n\n\n\n

At TeamHEALTH, all monitoring is carried out in-house via the cloud-based hub, which gives them complete control and flexibility around how they manage employees and alert responses. Depending on the size of a company\u2019s team and resources, employers can choose to monitor activity in the hub in-house or outsource to one of EcoOnline\u2019s professional\u00a024\/7 outsourced monitoring and response partners<\/a>. There is also the flexibility to combine both options to structure a bespoke service to meet a company\u2019s needs.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t <\/section>\n\n\n\n

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Explore EcoOnline\u2019s lone worker solution today<\/strong><\/strong><\/strong><\/strong><\/h2>\n<\/div>\n\n\n\n
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Our lone worker software solution and app (powered by StaySafe) allows employers to safe guard their employees who work alone.<\/p>\n\n\n\n

If you are looking for a solution that:<\/p>\n\n\n\n