{"id":163056,"date":"2026-09-04T12:03:38","date_gmt":"2026-09-04T11:03:38","guid":{"rendered":"https:\/\/www.ecoonline.com\/?p=163056"},"modified":"2026-09-04T12:03:40","modified_gmt":"2026-09-04T11:03:40","slug":"hop-safety-in-practice-work-as-imagined-vs-work-as-done","status":"publish","type":"post","link":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/","title":{"rendered":"HOP safety in practice: work as imagined vs. work as done"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-large-font-size\">Summary<\/h2>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:0;padding-bottom:var(--wp--preset--spacing--20); \" >\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<ul class=\"wp-block-list\">\n<li>HOP safety (Human and Organizational Performance) recognizes that human error is normal and focuses on understanding the systems and conditions that influence how people work.<\/li>\n\n\n\n<li>Work as imagined vs. work as done describes the gap between how policies and procedures say work should happen and how frontline workers actually perform under real-world conditions.<\/li>\n\n\n\n<li>Safety-II looks beyond incidents and failures to understand why work usually goes right, recognizing workers\u2019 everyday adaptations as an important part of safety learning.<\/li>\n\n\n\n<li>The gap between policy and practice can create <a href=\"https:\/\/www.ecoonline.com\/en-us\/blog\/safety-drift-your-safety-program-is-working-until-it-isnt\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/blog\/safety-drift-your-safety-program-is-working-until-it-isnt\/\">safety drift<\/a> when workarounds and deviations gradually become normalized while official procedures remain unchanged.<\/li>\n\n\n\n<li>Organizations can close this gap by designing safe systems of work with frontline workers, encouraging <a href=\"https:\/\/www.ecoonline.com\/en-us\/ehs-software\/incident-management-software\/incident-reporting-software\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/ehs-software\/incident-management-software\/incident-reporting-software\/\">near-miss<\/a> and workaround reporting, and regularly aligning procedures with how work is actually done.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Introduction<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">There is \u2018how a job is supposed to happen.\u2019 And then there is \u2018how it actually happens.\u2019 On paper, the procedure is clear. The right equipment is available. Staffing levels are adequate. Every step happens in the correct order, and nobody is under unexpected pressure.     <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then comes Tuesday afternoon.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A colleague calls in sick. A machine starts behaving unpredictably. The correct tool is being used elsewhere. Production is behind schedule, and an experienced worker knows a workaround that will get everything moving again.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This difference between <strong>work as imagined vs. work as done<\/strong> sits at the heart of Human and Organizational Performance (HOP) safety.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>Table of contents<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click on a specific section below to navigate to that area:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong><a href=\"#chapter-1\" data-type=\"internal\" data-id=\"#chapter-1\">1. What is HOP safety (Human and Organizational Performance)?<\/a><\/strong><\/li>\n\n\n\n<li><a href=\"#chapter-2\" data-type=\"internal\" data-id=\"#chapter-2\"><strong>2. Work as imagined vs. work as done: the gap at the heart of HOP<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"#chapter-3\" data-type=\"internal\" data-id=\"#chapter-3\"><strong>3. Safety-II: learning from why work usually goes right<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"#chapter-4\" data-type=\"internal\" data-id=\"#chapter-4\"><strong>4. When the gap between policy and practice becomes safety drift<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"#chapter-5\" data-type=\"internal\" data-id=\"#chapter-5\"><strong>5. Closing the gap: safe systems of work that reflect reality<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"#faq\" data-type=\"internal\" data-id=\"#faq\"><strong>FAQs<\/strong><\/a><\/li>\n<\/ol>\n\n\n\n<style>.Pegasus__Container ul.no-bullet-list {\n    list-style-type: none !important;\n  }\n<\/style>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"hs-cta-embed hs-cta-simple-placeholder hs-cta-embed-460216288482\" style=\"max-width:100%; max-height:100%; width:600px;height:600px\" data-hubspot-wrapper-cta-id=\"460216288482\">\n<a href=\"https:\/\/cta-eu1.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLLX5zYsuX5Ry127w4Pr%2BhVPMXXC%2F6VVRDZiZgEzxaqegoOFq%2F78inMNnFAShAIszNAArru2aS9fmjR3468H1hBkZGRkyxPB3JtMQpyq5RtNyPvuSOLSNco2CFmnu1%2BBgCIwB2%2FmfyIuimqmxZZEBdg97TdUAXaHN%2FZoCyKwo5rTYOSIgIMczpzajpAk00EIkvYFcZs%3D&#038;webInteractiveContentId=460216288482&#038;portalId=144606870%22 target=\" _blank=\"\" rel=\"noopener\" crossorigin=\"anonymous\">\n<img decoding=\"async\" alt=\"Square CTA leading to the safety drift quiz\" loading=\"lazy\" src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/144606870\/interactive-460216288482.png%22 style=\" height:=\"\" width:=\"\" object-fit:=\"\" fill=\"\" onerror=\"this.style.display='none'\"\/>\n<\/a>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:0;padding-bottom:var(--wp--preset--spacing--20); \" id=\"chapter-1\">\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:5vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>What is HOP safety (Human and Organizational Performance)?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/psychsafety.com\/the-hop-core-principles\/\" data-type=\"link\" data-id=\"https:\/\/psychsafety.com\/the-hop-core-principles\/\" target=\"_blank\" rel=\"noreferrer noopener\">HOP safety, or Human and Organizational Performance<\/a>, is an approach to safety that recognizes human error as normal and looks at the systems and conditions surrounding people\u2019s actions. Rather than simply asking who made a mistake, HOP asks why that action made sense in the context of the work. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This represents an important shift in thinking. Traditional <a href=\"https:\/\/www.ecoonline.com\/en-us\/guides\/safety-management-systems\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/guides\/safety-management-systems\/\">safety management<\/a> can sometimes assume that if organizations create the correct procedure, train workers to follow it, and enforce compliance, safe work should follow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When something goes wrong, the obvious question then becomes: who didn\u2019t follow the procedure?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HOP asks a different question: what was happening around that person that influenced what they did?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That might include workload, equipment design, staffing, conflicting priorities, time pressure, training, supervision, or the availability of resources.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/www.nsc.org\/getmedia\/6dc7b76d-09a2-4ad5-9be2-0b0365c34b46\/nsm-wk4-mi?srsltid=AfmBOoqkx-avEgAD4yLnQP39OM4F_5AcYvzKWN0vz0MFr6jMgk1-xPg9\" data-type=\"link\" data-id=\"https:\/\/www.nsc.org\/getmedia\/6dc7b76d-09a2-4ad5-9be2-0b0365c34b46\/nsm-wk4-mi?srsltid=AfmBOoqkx-avEgAD4yLnQP39OM4F_5AcYvzKWN0vz0MFr6jMgk1-xPg9\" target=\"_blank\" rel=\"noreferrer noopener\">U.S. National Safety Council<\/a> describes HOP as part of a broader change in safety thinking driven partly by the continued occurrence of <a href=\"https:\/\/www.ecoonline.com\/en-us\/blog\/how-to-prevent-serious-workplace-injuries-with-digital-safety-solutions\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/blog\/how-to-prevent-serious-workplace-injuries-with-digital-safety-solutions\/\">fatalities and life-altering injuries<\/a> despite decades of conventional safety improvement. Its work on serious incident prevention also highlights how organizational and human performance can provoke errors or weaken the defenses designed to prevent serious harm.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">The five HOP principles<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dr. Todd Conklin popularized five principles of Human Performance that provide a useful foundation for HOP:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>1.<\/strong> <strong>People make mistakes<\/strong> \u2013 error is a normal part of human performance, so systems need to anticipate it.<br><\/li>\n\n\n\n<li><strong>2. Blame fixes nothing<\/strong> \u2013 identifying someone to blame does not necessarily explain why an event occurred or prevent recurrence.<br><\/li>\n\n\n\n<li><strong>3. Context drives behavior<\/strong> \u2013 decisions make more sense when we understand the circumstances in which people made them.<br><\/li>\n\n\n\n<li><strong>4. Learning is vital<\/strong> \u2013 organizations need to learn from everyday work as well as incidents.<br><\/li>\n\n\n\n<li><strong>5. Response matters<\/strong> \u2013 how leaders respond when something goes wrong influences whether workers share information or hide it.<\/li>\n<\/ol>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">These principles are widely attributed to Conklin\u2019s <a href=\"https:\/\/medium.com\/@qhsestandard\/the-operating-system-of-safety-a-strategic-guide-to-hop-23526c9267ec\" data-type=\"link\" data-id=\"https:\/\/medium.com\/@qhsestandard\/the-operating-system-of-safety-a-strategic-guide-to-hop-23526c9267ec\" target=\"_blank\" rel=\"noreferrer noopener\">&#8216;The 5 Principles of Human Performance&#8217;<\/a> and are reflected in contemporary HOP guidance.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Why HOP safety reframes error as a starting point, not a cause<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Imagine an <a href=\"https:\/\/www.ecoonline.com\/en-us\/ehs-software\/incident-management-software\/root-cause-analysis-tools\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/ehs-software\/incident-management-software\/root-cause-analysis-tools\/\">incident investigation<\/a> concludes that an employee \u201cfailed to follow procedure.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Technically, that may be true, but it isn\u2019t much of an explanation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why did they deviate? Was the procedure practical? Was the equipment available? Did following every step create another problem? Had colleagues been using the same workaround successfully for months?    <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stopping at \u201chuman error\u201d closes down these questions. HOP treats the error as the beginning of the investigation rather than the end of it. This does not mean ignoring accountability. It means looking beyond the last person who touched the system so you can understand the conditions that shaped their actions.   <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:5vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:0;padding-bottom:var(--wp--preset--spacing--20); \" id=\"chapter-2\">\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Work as imagined vs. work as done: the gap at the heart of HOP<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Work as imagined is how managers, procedures, and policies expect a job to happen. Work as done is how people actually perform that job under real-world conditions. Understanding the difference is essential because this gap is where safety risks can develop.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Erik Hollnagel and Robyn Clay-Williams <a href=\"https:\/\/www.taylorfrancis.com\/chapters\/edit\/10.4324\/9781003109945-52\/work-imagined-work-done-erik-hollnagel-robyn-clay-williams\" data-type=\"link\" data-id=\"https:\/\/www.taylorfrancis.com\/chapters\/edit\/10.4324\/9781003109945-52\/work-imagined-work-done-erik-hollnagel-robyn-clay-williams\" target=\"_blank\" rel=\"noreferrer noopener\">describe<\/a> <strong>Work-as-Imagined (WAI)<\/strong> as how we think work should be performed to achieve an intended outcome. <strong>Work-as-Done (WAD)<\/strong>, in contrast, represents the direct experience of the people actually carrying out that work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Crucially, they argue that we should not automatically treat one as \u201cright\u201d and the other as \u201cwrong.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The objective isn\u2019t simply to force work as done to comply with work as imagined. It is to acknowledge the difference, understand why it exists, and find ways to address it. <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">What is work as done, and why does it never match the procedure?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Procedures are written in advance. Work happens in the present. That distinction matters.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A procedure cannot always anticipate the combination of circumstances a worker will encounter: a new contractor, an unexpected fault, bad weather, missing equipment, a delayed delivery, or competing production priorities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Workers adapt, and adaptation is not inherently unsafe. In fact, those adjustments are often exactly what allow organizations to function successfully despite changing conditions. The problem occurs when management knows only the procedure and not the adaptations.  <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">The Tuesday-afternoon reality: an example from the frontline<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Consider a maintenance task in <a href=\"https:\/\/www.ecoonline.com\/en-us\/industries\/manufacturing\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-usindustries\/manufacturing\/\">manufacturing<\/a>:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Work as imagined:<\/strong> Two trained employees isolate a machine. The correct tools are immediately available. The <a href=\"https:\/\/www.ecoonline.com\/en-us\/guides\/permit-to-work-management-system\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/guides\/permit-to-work-management-system\/\">permit<\/a> is reviewed. Isolation is verified. The work begins.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Work as done:<\/strong> It\u2019s Tuesday afternoon. One trained employee has been pulled onto another urgent job. The preferred isolation point is difficult to access because materials have been temporarily stored nearby. Production wants the machine running before the next shift.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The maintenance technician has completed this job dozens of times. They know another way. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And it works.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing goes wrong.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>That last point is important<\/strong>. The workaround has now been reinforced by success. If the same circumstances arise next week, why wouldn\u2019t they do it again? This is one way the gap between policy and practice can develop into <a href=\"https:\/\/www.ecoonline.com\/en-us\/blog\/safety-drift-your-safety-program-is-working-until-it-isnt\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/blog\/safety-drift-your-safety-program-is-working-until-it-isnt\/\">safety drift<\/a>.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit overflow-hidden text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20); border-top-right-radius:32px;border-bottom-left-radius:32px;\" >\n\t        \n\t\t\t\t\t\t\t\t<div class=\"row-background absolute w-full bottom-0 left-0 z-0 h-full has-teal-background-color\" style=\"\">\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color has-medium-font-size wp-elements-1\"><strong>Everything Was Green&#8230; Until Someone Got Hurt <\/strong><\/h2>\n\n\n\n<div style=\"height:2vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-border-color has-secondary-border-color has-teal-background-color has-background is-layout-flex wp-container-core-columns-is-layout-36ab46f9 wp-block-columns-is-layout-flex\" style=\"border-top-right-radius:32px;border-bottom-left-radius:32px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center has-clay-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:16px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);flex-basis:70%\">\n<script src=\"https:\/\/fast.wistia.com\/player.js\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/6xvo1x1ox2.js\" async=\"\" type=\"module\"><\/script><style>wistia-player[media-id='6xvo1x1ox2']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/6xvo1x1ox2\/swatch'); display: block; filter: blur(5px); padding-top:177.78%; }<\/style> <wistia-player media-id=\"6xvo1x1ox2\" aspect=\"0.5625\"><div class=\"wistia_preload_transcript_outer_wrapper\" style=\"width: 100%; height: 100%; display:flex; justify-content:center; align-items: center; margin-top:-177.78%;\"><div class=\"wistia_preload_transcript_inner_wrapper\" style=\"  overflow: auto;\"><p class=\"wistia_preload_transcript_text\" aria-hidden=\"true\" tabindex=\"-1\" style=\"text-align: justify; font-size: 5px !important;\">What if your safest looking site is actually your riskiest? The dashboard is green. No incidents, no injuries, no problems. At least that&#8217;s what the numbers say. But when people stop reporting concerns, close calls, and unsafe conditions, the dashboard stays green while risk keeps growing. That&#8217;s called safety theater. Everything looks safe until it isn&#8217;t because accidents don&#8217;t hide in the red. They hide in the green. Take the safety drift assessment and see what might be hiding in your data.        <\/p><\/div><\/div><\/wistia-player>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch has-teal-90-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:16px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);flex-basis:30%\">\n<div style=\"height:1vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\">A green dashboard doesn&#8217;t always mean a safe workplace.<\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-3 wp-block-paragraph\">Safety Drift can grow when hazards, near misses, and concerns stop getting reported.<\/p>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<div style=\"height:5vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:0;padding-bottom:var(--wp--preset--spacing--20); \" id=\"chapter-3\">\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Safety-II: learning from why work usually goes right<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/psnet.ahrq.gov\/primer\/safety-i-safety-ii-and-new-views-safety\" data-type=\"link\" data-id=\"https:\/\/psnet.ahrq.gov\/primer\/safety-i-safety-ii-and-new-views-safety\" target=\"_blank\" rel=\"noreferrer noopener\">Safety-II<\/a> (and Safety-I) is a perspective on how to think about systems and safety. Safety-II focuses on understanding how work succeeds under changing conditions, rather than learning only from accidents and failures. It recognizes that the same human adaptability involved in unwanted events is also helping organizations complete work safely every day. This matters because most work goes right.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you investigate only the rare occasions when something fails, you are ignoring a huge source of safety information: regular work.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Safety-I vs. Safety-II: from counting failures to understanding success<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Safety researchers Hollnagel, Robert Wears, and Jeffrey Braithwaite\u2019s influential <em>\u2018From Safety-I to Safety-II\u2019<\/em> <a href=\"https:\/\/www.researchgate.net\/publication\/282441875_From_Safety-I_to_Safety-II_A_White_Paper\" data-type=\"link\" data-id=\"https:\/\/www.researchgate.net\/publication\/282441875_From_Safety-I_to_Safety-II_A_White_Paper\" target=\"_blank\" rel=\"noreferrer noopener\">whitepaper<\/a> describes the distinction clearly:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Safety-I defines safety as a state where as few things as possible go wrong. Safety-II focuses instead on ensuring as many things as possible go right. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The approaches do not need to be mutually exclusive. We still need to investigate incidents, identify hazards, and prevent failures. Safety-II simply asks us to expand the picture.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why did the previous 200 maintenance jobs go well? What did experienced workers notice? What adjustments did they make? Which controls helped when conditions changed? That is safety information too.    <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">People as the solution, not the problem<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is perhaps one of HOP\u2019s biggest mindset changes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your workers are not simply a source of human error that needs to be controlled. They are also the people constantly detecting problems, adjusting plans, and keeping operations running safely. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If we want to understand work as done, we need their knowledge, and we need them <a href=\"https:\/\/www.ecoonline.com\/en-us\/guides\/safety-management-systems\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/guides\/safety-management-systems\/\">engaged with safety<\/a>.<\/p>\n\n\n\n<div style=\"height:5vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:0;padding-bottom:var(--wp--preset--spacing--20); \" id=\"chapter-4\">\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:5vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>When the gap between policy and practice becomes safety drift<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The gap between policy and practice becomes <a href=\"https:\/\/www.ecoonline.com\/en-us\/blog\/safety-drift-your-safety-program-is-working-until-it-isnt\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/blog\/safety-drift-your-safety-program-is-working-until-it-isnt\/\">safety drift<\/a> when repeated adaptations and workarounds gradually <a href=\"https:\/\/www.ecoonline.com\/en-us\/blog\/normalization-of-deviance\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/blog\/normalization-of-deviance\/\">become normalized<\/a>, while the organization\u2019s official procedures remain unchanged.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Eventually, the documented system presents one version of safety while everyday work operates according to another.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This rarely happens overnight \u2013 a worker discovers a shortcut because the prescribed method is difficult. It works. So they use it again.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A colleague learns the same approach. Months later, \u201cthat\u2019s how we do it here.\u201d Meanwhile, the procedure still describes something entirely different.  <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">How small, seemingly sensible workarounds accumulate into invisible risk<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is what makes safety drift difficult to see.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Individual adaptations often appear completely reasonable in context. The equipment has always behaved like that. The workaround has never caused an accident. Everyone knows the procedure takes twice as long as the job actually allows.   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.ecoonline.com\/en-us\/blog\/safety-theatre-how-safety-drift-hides-behind-a-green-dashboard\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/blog\/safety-theatre-how-safety-drift-hides-behind-a-green-dashboard\/\">Operational success<\/a> provides reassurance that the adaptation is safe. Until it isn\u2019t.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The question for safety leaders isn\u2019t simply, \u201cAre people following the procedure?\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A better question is: <strong>\u201cWhat makes it difficult to follow this procedure during real work?\u201d<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Five signs your policy and practice have drifted apart<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your organization may have a growing gap between work as imagined and work as done if:<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section class=\"Responsive__Table\">\n \n \n\n\n\n\n\n  <table class=\"Responsive__Table__container\">\n    <thead>\n      <tr class=\"Responsive__Table__row\">\n                  <th scope=\"col\" class=\"th-bg__teal Responsive__Table__header\">\n            Warning signs\n          <\/th>  \n              <\/tr>\n    <\/thead>\n    <tbody>\n              <tr class=\"Responsive__Table__row\">\n        \n                      \n                          <td data-cell=\"Warning signs\" class=\"td-bg__teal Responsive__Table__cell\">\n                                  <ul class=\"Responsive__Table__list !ml-[0px]\">\n                                          <li class=\"Responsive__Table__list-item Responsive__Table__list-item--cross_icon\">\n                      <span class=\"Responsive__Table__list-icon\">\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M10 18C5.59 18 2 14.41 2 10C2 5.59 5.59 2 10 2C14.41 2 18 5.59 18 10C18 14.41 14.41 18 10 18ZM10 0C4.47 0 0 4.47 0 10C0 15.53 4.47 20 10 20C15.53 20 20 15.53 20 10C20 4.47 15.53 0 10 0ZM12.59 6L10 8.59L7.41 6L6 7.41L8.59 10L6 12.59L7.41 14L10 11.41L12.59 14L14 12.59L11.41 10L14 7.41L12.59 6Z\" fill=\"#FF5B00\"\/>\n<\/svg>\n\n                      <\/span>  \n                        1.\tExperienced workers regularly use unofficial workarounds to complete routine tasks.\n                      <\/li>\n                                      <\/ul>\n                              <\/td>   \n                  <\/tr>\n              <tr class=\"Responsive__Table__row\">\n        \n                      \n                          <td data-cell=\"Warning signs\" class=\"td-bg__teal Responsive__Table__cell\">\n                                  <ul class=\"Responsive__Table__list !ml-[0px]\">\n                                          <li class=\"Responsive__Table__list-item Responsive__Table__list-item--cross_icon\">\n                      <span class=\"Responsive__Table__list-icon\">\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M10 18C5.59 18 2 14.41 2 10C2 5.59 5.59 2 10 2C14.41 2 18 5.59 18 10C18 14.41 14.41 18 10 18ZM10 0C4.47 0 0 4.47 0 10C0 15.53 4.47 20 10 20C15.53 20 20 15.53 20 10C20 4.47 15.53 0 10 0ZM12.59 6L10 8.59L7.41 6L6 7.41L8.59 10L6 12.59L7.41 14L10 11.41L12.59 14L14 12.59L11.41 10L14 7.41L12.59 6Z\" fill=\"#FF5B00\"\/>\n<\/svg>\n\n                      <\/span>  \n                        2.\tProcedures describe ideal conditions that rarely exist during everyday operations.\n                      <\/li>\n                                      <\/ul>\n                              <\/td>   \n                  <\/tr>\n              <tr class=\"Responsive__Table__row\">\n        \n                      \n                          <td data-cell=\"Warning signs\" class=\"td-bg__teal Responsive__Table__cell\">\n                                  <ul class=\"Responsive__Table__list !ml-[0px]\">\n                                          <li class=\"Responsive__Table__list-item Responsive__Table__list-item--cross_icon\">\n                      <span class=\"Responsive__Table__list-icon\">\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M10 18C5.59 18 2 14.41 2 10C2 5.59 5.59 2 10 2C14.41 2 18 5.59 18 10C18 14.41 14.41 18 10 18ZM10 0C4.47 0 0 4.47 0 10C0 15.53 4.47 20 10 20C15.53 20 20 15.53 20 10C20 4.47 15.53 0 10 0ZM12.59 6L10 8.59L7.41 6L6 7.41L8.59 10L6 12.59L7.41 14L10 11.41L12.59 14L14 12.59L11.41 10L14 7.41L12.59 6Z\" fill=\"#FF5B00\"\/>\n<\/svg>\n\n                      <\/span>  \n                        3.\tThe same deviations repeatedly appear in audits or observations, but the underlying system remains unchanged.\n                      <\/li>\n                                      <\/ul>\n                              <\/td>   \n                  <\/tr>\n              <tr class=\"Responsive__Table__row\">\n        \n                      \n                          <td data-cell=\"Warning signs\" class=\"td-bg__teal Responsive__Table__cell\">\n                                  <ul class=\"Responsive__Table__list !ml-[0px]\">\n                                          <li class=\"Responsive__Table__list-item Responsive__Table__list-item--cross_icon\">\n                      <span class=\"Responsive__Table__list-icon\">\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M10 18C5.59 18 2 14.41 2 10C2 5.59 5.59 2 10 2C14.41 2 18 5.59 18 10C18 14.41 14.41 18 10 18ZM10 0C4.47 0 0 4.47 0 10C0 15.53 4.47 20 10 20C15.53 20 20 15.53 20 10C20 4.47 15.53 0 10 0ZM12.59 6L10 8.59L7.41 6L6 7.41L8.59 10L6 12.59L7.41 14L10 11.41L12.59 14L14 12.59L11.41 10L14 7.41L12.59 6Z\" fill=\"#FF5B00\"\/>\n<\/svg>\n\n                      <\/span>  \n                        4.\tWorkers are reluctant to report problems or adaptations because they expect criticism or blame.\n                      <\/li>\n                                      <\/ul>\n                              <\/td>   \n                  <\/tr>\n              <tr class=\"Responsive__Table__row\">\n        \n                      \n                          <td data-cell=\"Warning signs\" class=\"td-bg__teal Responsive__Table__cell\">\n                                  <ul class=\"Responsive__Table__list !ml-[0px]\">\n                                          <li class=\"Responsive__Table__list-item Responsive__Table__list-item--cross_icon\">\n                      <span class=\"Responsive__Table__list-icon\">\n                        <svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M10 18C5.59 18 2 14.41 2 10C2 5.59 5.59 2 10 2C14.41 2 18 5.59 18 10C18 14.41 14.41 18 10 18ZM10 0C4.47 0 0 4.47 0 10C0 15.53 4.47 20 10 20C15.53 20 20 15.53 20 10C20 4.47 15.53 0 10 0ZM12.59 6L10 8.59L7.41 6L6 7.41L8.59 10L6 12.59L7.41 14L10 11.41L12.59 14L14 12.59L11.41 10L14 7.41L12.59 6Z\" fill=\"#FF5B00\"\/>\n<\/svg>\n\n                      <\/span>  \n                        5.\tYour safety data looks excellent, but frontline conversations tell a different story.\n                      <\/li>\n                                      <\/ul>\n                              <\/td>   \n                  <\/tr>\n        \n    <\/tbody>\n  <\/table>\n <\/section>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:0;padding-bottom:var(--wp--preset--spacing--20); \" id=\"chapter-5\">\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:5vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><strong>Closing the gap: safe systems of work that reflect reality<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Safe systems of work need to reflect how work actually happens, not simply how organizations hope it happens. Closing the gap means involving frontline workers in procedure design, learning from everyday adaptations, and continuously testing documented systems against operational reality. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Caponecchia and Wyatt describe the provision of a <a href=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S2093791121000548\" data-type=\"link\" data-id=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S2093791121000548\" target=\"_blank\" rel=\"noreferrer noopener\">safe system of work<\/a> as a fundamental concept within occupational health and safety duties internationally. They also point out that there is surprisingly little consistency around what the term actually means. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A procedure sitting in a document management system is not enough. A genuinely safe system needs to work in the environment for which it was designed. <\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Design safe systems of work with the people who do the work<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to understand whether a procedure works, ask the people using it. Walk the task with them. Ask them:  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some useful KPIs that are a mix of leading and lagging indicators can include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What steps are difficult?<\/li>\n\n\n\n<li>Where does the procedure slow them down?<\/li>\n\n\n\n<li>What happens when staffing is lower than planned?<\/li>\n\n\n\n<li>Which tools are unavailable?<\/li>\n\n\n\n<li>Where do competing priorities appear?<\/li>\n\n\n\n<li>Most importantly: What do you <strong>actually do<\/strong> when that happens?<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">That final question will reveal more about operational risk than another perfectly completed checklist.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your <a href=\"https:\/\/www.ecoonline.com\/en-us\/guides\/safety-management-systems\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/guides\/safety-management-systems\/\">safety management system<\/a> should help capture this reality and turn frontline learning into practical improvements.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Use frontline reporting to keep procedures matched to work as wone<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Workers also need an easy way to tell you when reality changes. That includes incidents, but it should go much further. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.ecoonline.com\/en-us\/topics\/near-miss-incident-reporting-everything-you-need-to-know\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/topics\/near-miss-incident-reporting-everything-you-need-to-know\/\">Near misses<\/a>, observations, recurring workarounds, and concerns about procedures can all provide early warning that work as imagined and work as done are drifting apart.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Making <a href=\"https:\/\/www.ecoonline.com\/en-us\/ehs-software\/incident-management-software\/incident-management-software\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/ehs-software\/incident-management-software\/\">near-miss and incident reporting<\/a> simple is important. So is what happens after somebody reports. If reporting a workaround immediately results in blame, workers learn not to tell you about workarounds.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If it results in a conversation about why the workaround exists and whether the system can be improved, you gain visibility into how work actually happens.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This understanding is one of the most valuable things HOP safety can give you. Your aim isn\u2019t to create a workplace where nobody ever adapts; it\u2019s to create one where management understands those adaptations before today\u2019s sensible workaround becomes tomorrow\u2019s invisible risk. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can take your first step by assessing the level of safety drift in your organization. See where you stand by taking our 3-minute quiz! <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"hs-cta-embed hs-cta-simple-placeholder hs-cta-embed-460261101788\" style=\"max-width:100%; max-height:100%; width:1200px;height:369px\" data-hubspot-wrapper-cta-id=\"460261101788\">\n  <a href=\"https:\/\/cta-eu1.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLLDcf7RrQkkJa6qtnTkRDBmccZzui4Ib5i0ZSEOV0kvH%2FmJDhflMHDHklt%2BP%2BE30gDzJrlBQeswd6l1l7JB6uNbjyCfEQVGarDJYlpEYv1WzDQhYLrhFr9zfULT%2F8CAvCQ4BBfP22fX4kwHMubt3%2FUuhw0zUBQT1t0KIAcT6dPEp2fnpuLqxgJCtVuB2DMtWcC9xQM%3D&#038;webInteractiveContentId=460261101788&#038;portalId=144606870\" target=\"_blank\" rel=\"noopener\" crossorigin=\"anonymous\">\n    <img decoding=\"async\" alt=\"CTA leading to the safety drift quiz\" loading=\"lazy\" src=\"https:\/\/hubspot-no-cache-eu1-prod.s3.amazonaws.com\/cta\/default\/144606870\/interactive-460261101788.png\" style=\"height: 100%; width: 100%; object-fit: fill\" onerror=\"this.style.display='none'\"\/>\n  <\/a>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit overflow-hidden text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-bottom:var(--wp--preset--spacing--20);padding-top:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20); border-top-right-radius:32px;border-bottom-left-radius:32px;\" >\n\t        \n\t\t\t\t\t\t\t\t<div class=\"row-background absolute w-full bottom-0 left-0 z-0 h-full has-teal-background-color\" style=\"\">\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<h2 class=\"wp-block-heading has-white-color has-text-color has-link-color has-medium-font-size wp-elements-4\"><strong>Combat safety drift with intuitive EHS software<\/strong><\/h2>\n\n\n\n<div style=\"height:2vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-border-color has-secondary-border-color has-teal-background-color has-background is-layout-flex wp-container-core-columns-is-layout-36ab46f9 wp-block-columns-is-layout-flex\" style=\"border-top-right-radius:32px;border-bottom-left-radius:32px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center has-clay-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:16px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);flex-basis:70%\">\n<script src=\"https:\/\/fast.wistia.com\/player.js\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/0hks040wet.js\" async=\"\" type=\"module\"><\/script><style>wistia-player[media-id='0hks040wet']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/0hks040wet\/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"0hks040wet\" aspect=\"1.7777777777777777\"><div class=\"wistia_preload_transcript_outer_wrapper\" style=\"width: 100%; height: 100%; display:flex; justify-content:center; align-items: center; margin-top:-56.25%;\"><div class=\"wistia_preload_transcript_inner_wrapper\" style=\"  overflow: auto;\"><p class=\"wistia_preload_transcript_text\" aria-hidden=\"true\" tabindex=\"-1\" style=\"text-align: justify; font-size: 5px !important;\">What if managing inspections, audits and risks was as easy as opening a dashboard? Connecting every team member, no matter where they are. Did you know companies with digital safety systems report thirty percent fewer incidents? EcoOnline&#8217;s suite of EHS products simplifies every step of your safety programme, improving adoption in the field and giving management teams better insights. From employees to contractors, we help you stay compliant and proactive with ease. Complete safety inspections effortlessly. Use EcoOnline to attach photos, assign corrective actions, and track progress all in one streamlined view. Plus, use AI to create inspections in seconds. With our QR code feature, frontline workers can report hazards and near misses in seconds, driving faster response times and stronger safety participation. Create task based risk assessments to ensure every step is safe and compliant. Dynamic risk assessments help you adapt to changing conditions in real time. Manage high risk work confidently. With Permit to Work software, ensure all risk assessments and approvals are in place before tasks begin. No safety programme is complete without safety training and learning. Frontline workers can easily stay on top of training from their mobile devices. Reducing admin time so you can spend less time at your desk and more time building safer work environments. Make informed decisions with the power of robust analytics. Monitor safety KPIs, track corrective actions and demonstrate proactive safety management. Whether you&#8217;re in the field or at your desk, EcoOnline&#8217;s EHS Software Suite empowers your entire team. Ready to see how EcoOnline can transform your safety programme? Talk to our team to get started.                    <\/p><\/div><\/div><\/wistia-player>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch has-teal-90-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-radius:16px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20);flex-basis:30%\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.ecoonline.com\/wp-content\/uploads\/2025\/11\/calendar-icon.svg\" alt=\"Calendar Icon\" class=\"wp-image-130112\" style=\"width:auto;height:32px\"\/><\/figure>\n\n\n\n<div style=\"height:1vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-hi-vis-yellow-color has-text-color has-link-color wp-elements-5 wp-block-paragraph\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.469), 20px);\"><strong>Book a demo<\/strong><\/p>\n\n\n\n<p class=\"has-white-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\">We&#8217;ll take you through exactly how EHS software can benefit your business.<\/p>\n\n\n\n<div style=\"height:3vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-container-core-buttons-is-layout-77625ac0 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-teal-90-background-color has-background has-border-color has-hi-vis-yellow-border-color wp-element-button\" href=\"https:\/\/www.ecoonline.com\/en-us\/book-a-demo\/\" style=\"border-width:2px\"><strong>Let&#8217;s chat<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit  text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:0;padding-bottom:var(--wp--preset--spacing--20); \" id=\"faq\">\n\t        \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:5vh\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"Pegasus__Container w-full   relative h-fit overflow-hidden text-content-dark mobile-stacking-standard is-layout-flow wp-block-pegasus-container-is-layout-flow\" style=\"  padding-top:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30); border-top-right-radius:60px;border-bottom-left-radius:60px;\" >\n\t        \n\t\t\t\t\t\t\t\t<div class=\"row-background absolute w-full bottom-0 left-0 z-0 h-full has-clay-background-color\" style=\"\">\n<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t        \t\t\n\t\t\n\t\n\t\t\t<div class=\"relative h-full is-flex-layout flex flex-col justify-start  w-full\">\n\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong><strong><strong><strong>Frequently asked questions<\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1766483421858\"><strong class=\"schema-faq-question\">What is HOP safety?<\/strong> <p class=\"schema-faq-answer\">HOP (Human and Organizational Performance) safety is an operating philosophy that treats human error as normal and designs systems to be error-tolerant rather than blame-focused. Popularized by Dr. Todd Conklin, it rests on five principles: people make mistakes, blame fixes nothing, context drives behavior, learning is vital, and how leaders respond to failure matters. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1766483448466\"><strong class=\"schema-faq-question\"><strong><strong><strong>What is the difference between work as imagined and work as done?<\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Work as imagined is how managers, procedures, and policies assume a job is performed. Work as done is how frontline workers actually perform it under real conditions\u2014adapting to time pressure, missing resources, and changing circumstances. The two rarely match perfectly, and, as Erik Hollnagel argues, the goal isn\u2019t to force reality to fit the manual, but to understand and close the gap.  <br><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1766483474359\"><strong class=\"schema-faq-question\"><strong><strong><strong>What is Safety-II?<\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Safety-II is an approach that focuses on why work goes right, not just why it goes wrong. Where traditional Safety-I aims to have \u201cas few things as possible go wrong\u201d and treats people as a hazard, Safety-II aims for \u201cas many things as possible go right\u201d and treats people as a resource whose everyday adaptations keep work safe. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1766483485755\"><strong class=\"schema-faq-question\"><strong><strong><strong>How does the gap between policy and practice cause safety drift?<\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">Every time a worker adapts a procedure to get the job done, a small gap opens between policy and practice. Individually, these workarounds are sensible; collectively, and left unseen, they accumulate. Over time, the written procedure no longer describes how work is really done\u2014that widening, invisible gap is safety drift, and it usually surfaces only after an incident.  <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1766483498491\"><strong class=\"schema-faq-question\"><strong><strong><strong>What is a safe system of work?<\/strong><\/strong><\/strong><\/strong> <p class=\"schema-faq-answer\">A safe system of work (SSoW) is a documented method for carrying out a task so that hazards are identified and risks are controlled, especially where they can\u2019t be eliminated. In the U.K., it is a core legal duty for employers under the <a href=\"https:\/\/www.hse.gov.uk\/legislation\/hswa.htm\" data-type=\"link\" data-id=\"https:\/\/www.hse.gov.uk\/legislation\/hswa.htm\" target=\"_blank\" rel=\"noreferrer noopener\">Health and Safety at Work Act 1974<\/a>. In Ireland, it is required under the <a href=\"https:\/\/www.hsa.ie\/topics\/managing_health_and_safety\/safety-_health_and_welfare_at_work_act_2005\/\" data-type=\"link\" data-id=\"https:\/\/www.hsa.ie\/topics\/managing_health_and_safety\/safety-_health_and_welfare_at_work_act_2005\/\" target=\"_blank\" rel=\"noreferrer noopener\">Safety, Health and Welfare at Work Act 2005<\/a>. To stay effective, an SSoW must reflect work as done\u2014not an idealized version of the task.   <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1776241139846\"><strong class=\"schema-faq-question\"><strong>How do you close the gap between work as imagined and work as done?<\/strong><\/strong> <p class=\"schema-faq-answer\">Close it by designing procedures with the people who do the work, not just for them. Make frontline reporting of near-misses and workarounds easy and blame-free, review procedures against real practice regularly, and treat everyday adaptations as learning\u2014not violations. HOP and Safety-II both stress understanding reality first, then improving the system around it.  <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1776241153917\"><strong class=\"schema-faq-question\"><strong>How can technology help prevent safety drift?<\/strong><\/strong> <p class=\"schema-faq-answer\">Technology can help organizations identify early signs of safety drift by <a href=\"https:\/\/www.ecoonline.com\/operational-readiness\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/operational-readiness\/\">improving visibility<\/a> of inspections, audits, corrective actions and risk assessments. Digital safety systems also make it easier to monitor trends, identify recurring issues and ensure that procedures remain aligned with how work is actually performed. <br> <br>Need a little more convincing? Check out our <a href=\"https:\/\/www.ecoonline.com\/en-us\/resources\/demo-videos-library\/\">demo video library<\/a> and <a href=\"https:\/\/www.ecoonline.com\/en-us\/resources\/safety-roi-calculator\/\">ROI calculator<\/a>. You can also explore our <a href=\"https:\/\/www.ecoonline.com\/improve-safety-culture\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/improve-safety-culture\/\">Safety Drift digital hub<\/a>.  <\/p> <\/div> <\/div>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n<\/div>\n\t\t\n\t        <\/section>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this blog, we explore the HOP approach to safety in detail and how you can use it to address emerging safety drift.<\/p>\n","protected":false},"author":5,"featured_media":163055,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"category":[283],"tags":[],"item-type":[210],"class_list":["post-163056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-health-safety-en-us","item-type-article-en-us"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HOP safety in practice: work as imagined vs. work as done | EcoOnline<\/title>\n<meta name=\"description\" content=\"HOP safety starts with one truth: work as imagined rarely matches work as done. 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The two rarely match perfectly, and, as Erik Hollnagel argues, the goal isn\u2019t to force reality to fit the manual, but to understand and close the gap.  <br>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/blog\\\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\\\/#faq-question-1766483474359\",\"position\":3,\"url\":\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/blog\\\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\\\/#faq-question-1766483474359\",\"name\":\"What is Safety-II?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Safety-II is an approach that focuses on why work goes right, not just why it goes wrong. 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Individually, these workarounds are sensible; collectively, and left unseen, they accumulate. Over time, the written procedure no longer describes how work is really done\u2014that widening, invisible gap is safety drift, and it usually surfaces only after an incident.  \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/blog\\\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\\\/#faq-question-1766483498491\",\"position\":5,\"url\":\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/blog\\\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\\\/#faq-question-1766483498491\",\"name\":\"What is a safe system of work?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A safe system of work (SSoW) is a documented method for carrying out a task so that hazards are identified and risks are controlled, especially where they can\u2019t be eliminated. In the U.K., it is a core legal duty for employers under the <a href=\\\"https:\\\/\\\/www.hse.gov.uk\\\/legislation\\\/hswa.htm\\\" data-type=\\\"link\\\" data-id=\\\"https:\\\/\\\/www.hse.gov.uk\\\/legislation\\\/hswa.htm\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">Health and Safety at Work Act 1974<\\\/a>. In Ireland, it is required under the <a href=\\\"https:\\\/\\\/www.hsa.ie\\\/topics\\\/managing_health_and_safety\\\/safety-_health_and_welfare_at_work_act_2005\\\/\\\" data-type=\\\"link\\\" data-id=\\\"https:\\\/\\\/www.hsa.ie\\\/topics\\\/managing_health_and_safety\\\/safety-_health_and_welfare_at_work_act_2005\\\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">Safety, Health and Welfare at Work Act 2005<\\\/a>. To stay effective, an SSoW must reflect work as done\u2014not an idealized version of the task.   \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/blog\\\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\\\/#faq-question-1776241139846\",\"position\":6,\"url\":\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/blog\\\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\\\/#faq-question-1776241139846\",\"name\":\"How do you close the gap between work as imagined and work as done?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Close it by designing procedures with the people who do the work, not just for them. Make frontline reporting of near-misses and workarounds easy and blame-free, review procedures against real practice regularly, and treat everyday adaptations as learning\u2014not violations. HOP and Safety-II both stress understanding reality first, then improving the system around it.  \",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/blog\\\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\\\/#faq-question-1776241153917\",\"position\":7,\"url\":\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/blog\\\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\\\/#faq-question-1776241153917\",\"name\":\"How can technology help prevent safety drift?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Technology can help organizations identify early signs of safety drift by <a href=\\\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/operational-readiness\\\/\\\" data-type=\\\"link\\\" data-id=\\\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/operational-readiness\\\/\\\">improving visibility<\\\/a> of inspections, audits, corrective actions and risk assessments. Digital safety systems also make it easier to monitor trends, identify recurring issues and ensure that procedures remain aligned with how work is actually performed. <br> <br>Need a little more convincing? Check out our <a href=\\\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/resources\\\/demo-videos-library\\\/\\\">demo video library<\\\/a> and <a href=\\\"https:\\\/\\\/www.ecoonline.com\\\/en-us\\\/resources\\\/safety-roi-calculator\\\/\\\">ROI calculator<\\\/a>. 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Popularized by Dr. Todd Conklin, it rests on five principles: people make mistakes, blame fixes nothing, context drives behavior, learning is vital, and how leaders respond to failure matters. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1766483448466","position":2,"url":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1766483448466","name":"What is the difference between work as imagined and work as done?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Work as imagined is how managers, procedures, and policies assume a job is performed. Work as done is how frontline workers actually perform it under real conditions\u2014adapting to time pressure, missing resources, and changing circumstances. The two rarely match perfectly, and, as Erik Hollnagel argues, the goal isn\u2019t to force reality to fit the manual, but to understand and close the gap.  <br>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1766483474359","position":3,"url":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1766483474359","name":"What is Safety-II?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Safety-II is an approach that focuses on why work goes right, not just why it goes wrong. Where traditional Safety-I aims to have \u201cas few things as possible go wrong\u201d and treats people as a hazard, Safety-II aims for \u201cas many things as possible go right\u201d and treats people as a resource whose everyday adaptations keep work safe. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1766483485755","position":4,"url":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1766483485755","name":"How does the gap between policy and practice cause safety drift?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Every time a worker adapts a procedure to get the job done, a small gap opens between policy and practice. Individually, these workarounds are sensible; collectively, and left unseen, they accumulate. Over time, the written procedure no longer describes how work is really done\u2014that widening, invisible gap is safety drift, and it usually surfaces only after an incident.  ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1766483498491","position":5,"url":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1766483498491","name":"What is a safe system of work?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A safe system of work (SSoW) is a documented method for carrying out a task so that hazards are identified and risks are controlled, especially where they can\u2019t be eliminated. In the U.K., it is a core legal duty for employers under the <a href=\"https:\/\/www.hse.gov.uk\/legislation\/hswa.htm\" data-type=\"link\" data-id=\"https:\/\/www.hse.gov.uk\/legislation\/hswa.htm\" target=\"_blank\" rel=\"noreferrer noopener\">Health and Safety at Work Act 1974<\/a>. In Ireland, it is required under the <a href=\"https:\/\/www.hsa.ie\/topics\/managing_health_and_safety\/safety-_health_and_welfare_at_work_act_2005\/\" data-type=\"link\" data-id=\"https:\/\/www.hsa.ie\/topics\/managing_health_and_safety\/safety-_health_and_welfare_at_work_act_2005\/\" target=\"_blank\" rel=\"noreferrer noopener\">Safety, Health and Welfare at Work Act 2005<\/a>. To stay effective, an SSoW must reflect work as done\u2014not an idealized version of the task.   ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1776241139846","position":6,"url":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1776241139846","name":"How do you close the gap between work as imagined and work as done?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Close it by designing procedures with the people who do the work, not just for them. Make frontline reporting of near-misses and workarounds easy and blame-free, review procedures against real practice regularly, and treat everyday adaptations as learning\u2014not violations. HOP and Safety-II both stress understanding reality first, then improving the system around it.  ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1776241153917","position":7,"url":"https:\/\/www.ecoonline.com\/en-us\/blog\/hop-safety-in-practice-work-as-imagined-vs-work-as-done\/#faq-question-1776241153917","name":"How can technology help prevent safety drift?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Technology can help organizations identify early signs of safety drift by <a href=\"https:\/\/www.ecoonline.com\/en-us\/operational-readiness\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/operational-readiness\/\">improving visibility<\/a> of inspections, audits, corrective actions and risk assessments. Digital safety systems also make it easier to monitor trends, identify recurring issues and ensure that procedures remain aligned with how work is actually performed. <br> <br>Need a little more convincing? Check out our <a href=\"https:\/\/www.ecoonline.com\/en-us\/resources\/demo-videos-library\/\">demo video library<\/a> and <a href=\"https:\/\/www.ecoonline.com\/en-us\/resources\/safety-roi-calculator\/\">ROI calculator<\/a>. You can also explore our <a href=\"https:\/\/www.ecoonline.com\/en-us\/improve-safety-culture\/\" data-type=\"link\" data-id=\"https:\/\/www.ecoonline.com\/en-us\/improve-safety-culture\/\">Safety Drift digital hub<\/a>.  ","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/posts\/163056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/comments?post=163056"}],"version-history":[{"count":4,"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/posts\/163056\/revisions"}],"predecessor-version":[{"id":163060,"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/posts\/163056\/revisions\/163060"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/media\/163055"}],"wp:attachment":[{"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/media?parent=163056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/category?post=163056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/tags?post=163056"},{"taxonomy":"item-type","embeddable":true,"href":"https:\/\/www.ecoonline.com\/en-us\/wp-json\/wp\/v2\/item-type?post=163056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}