Mitie are a global FTSE 250 enterprise with their HQ in the UK. Founded in 1987, Mitie have grown through acquisition and now employ over 80,000 people.
The company provide a diverse range of business services including facilities management, professional services, property management, energy solutions and healthcare. They look after 2,500,000 assets for 3,000+ customers in both the public and private sector.
In 2017 Mitie recognised the need to move to a more modern software solution to meet the increasingly diverse needs of the business.
Our EcoOnline implementation consultant was really good. Within two days we had 80% of the incident management module configured.
– John Blackhurst QHSE Lead, Mitie
Safety management challenges in a large, cross-industry enterprise
Mitie were facing 3 main issues with their previous way of managing health and safety:
1) Cross-Industry
The multi-faceted nature of Mitie’s business meant they needed an EHS solution that could meet the demands of various sectors. Not only do Mitie put in place systems and control measures from its own point of view, but they have to take into account that clients have their own controls and processes, too.
2) Lack of safety engagement
The previous processes and systems in place did not support the QHSE team in building a safety culture in the business. Incidents were managed from a centralised phone line in a linear process and operation management were filling in forms rather than managing QHSE data in source systems.
3) Safety KPI reporting
Because of a low rate of input, it was difficult to measure KPIs and the QHSE team did not have enough data to make strategic safety decisions with confidence.
Bringing better engagement with accessible software
In order to drive engagement, the Mitie team recognised that they had to adapt their processes to include new ways of working. Mitie moved to a model where end users report incidents, near misses and hazards directly onto the platform.
Integrated action tracking means actions can be easily assigned and tracked through to completion. Giving end users direct access opened more reporting avenues, increasing engagement with the system and improving the safety culture at Mitie.
For KPI reporting, the QHSE team at Mitie are now able to better understand the wider picture of their health and safety ecosystem. For day-to-day reporting, Mitie use a suite of dashboards and reports. However, to align QHSE reporting with the strategic data visualisation, Mitie pull data from the platform into Microsoft Power BI for deep data analysis.
Safety software for enterprises in high-risk industries
What if managing inspections, audits and risks was as easy as opening a dashboard? Connecting every team member, no matter where they are. Did you know companies with digital safety systems report thirty percent fewer incidents? EcoOnline’s suite of EHS products simplifies every step of your safety programme, improving adoption in the field and giving management teams better insights. From employees to contractors, we help you stay compliant and proactive with ease. Complete safety inspections effortlessly. Use EcoOnline to attach photos, assign corrective actions, and track progress all in one streamlined view. Plus, use AI to create inspections in seconds. With our QR code feature, frontline workers can report hazards and near misses in seconds, driving faster response times and stronger safety participation. Create task based risk assessments to ensure every step is safe and compliant. Dynamic risk assessments help you adapt to changing conditions in real time. Manage high risk work confidently. With Permit to Work software, ensure all risk assessments and approvals are in place before tasks begin. No safety programme is complete without safety training and learning. Frontline workers can easily stay on top of training from their mobile devices. Reducing admin time so you can spend less time at your desk and more time building safer work environments. Make informed decisions with the power of robust analytics. Monitor safety KPIs, track corrective actions and demonstrate proactive safety management. Whether you’re in the field or at your desk, EcoOnline’s EHS Software Suite empowers your entire team. Ready to see how EcoOnline can transform your safety programme? Talk to our team to get started.
Book a demo
Visibility across sites, regions, and regulatory environments 👇
One of the main advantages to a single code base SaaS platform is that implementation does not require a lot of time-consuming configuration.
When Mitie made the move, within two days 80% of the incident management module was configured.
As part of a staggered implementation, the Mitie team launched incident management, before turning their attention to the audit management module.
Mitie opted for a soft rollout approach. This involves gradually rolling out the new solution and integrating it with existing systems and processes, but despite their cautious approach, take up of the new processes has been good across the group.
EcoOnline captures the data in the way we wanted to capture it, not create KPIs based on the way the data was shaped at that time.
– John Blackhurst QHSE Lead, Mitie
Result: data you can see, trust and easily present
The introduction of a new software solution coupled with the Mitie team cementing new processes has helped to drive some blockbuster results in their first 12 months. They have seen:
140% increase in hazard and near miss reporting
14% decrease in time lost to injury
John Blackhurst observed – “I don’t think it’s a coincidence that we’ve increased hazard observation and near miss reporting, our lost time to injury is reducing month on month. It’s of course part of a wider picture, but EcoOnline does contribute to that. We’re spotting the hazards before they happen.
“What the new platform helps us to do is to see our data, trust our data and present that in an easy to understand format in real-time.”
The future for Mitie’s QHSE initiatives looks positive. From the initial boost in statistics, the Mitie QHSE team can build on the data they are getting and continue to improve their statistics.
John Blackhurst says “I am very positive and very happy with it so far. It has a good future if it continues developing at the rate it’s been developing.”
Following a period of transition and change, the team at Mitie are now looking to move other parts of their QHSE programme forward. Audit management and risk management are likely to play a big part in how the platform continues to support Mitie in the future.
Straightforward software implementation that gets results
Fill out the form and we’ll be in touch to schedule a chat.
