One of the main challenges Valvoline Oil A/S was facing was managing all safety data sheets using a paper-based system. This proved ineffective and inefficient because it required a lot of time and effort to maintain. It also wasn't the optimum method to provide customers with the information they needed.
Using paper also made it difficult to gain insight into all the chemical products located on site. Ketil and his team had little visibility and found it challenging to find the information they needed, as it was scattered in different locations. This ultimately led to data silos which were hard to break down.
These silos also made it challenging to distribute safety data sheets and updated SDS’s to their customers. Using paper made it hard to track which customers needed information and at what time, as they have a distribution list of approximately 600 customers to manage.
Whenever there was a product update, for example, the team would have to print out all the necessary safety data sheets for all customers using this product, carry them all over to the post office, and send them out in a timely manner so customers had the most up to date information.