Rather than focusing on accident rates and remedial work to prevent injuries recurring, the change program, including close call reporting, is creating a culture where everyone is focused on making the workplace safer.
The changes made as a result of reports are fed back to employees via channels such as “you said … we did” boards on sites, SHEQ newsletters, SHEQ forums and town hall meetings.
Analysis of the Quick Reports, which integrate seamlessly with United Living’s EHS system, has given Luchmun and his team insights on how to improve protection. This includes mandating eye protection on the construction sites and focusing campaigns on the higher frequency, lower severity issues such as slip and trip hazards and on the rarer but higher consequence ones such as working at heights or around electrical supplies.
“We can target our interventions based on data that is ours and we know it’s real,” he says. The differing volume of reports also gives the safety teams a steer of where in the organization to concentrate their efforts in developing the safety culture further.