Support At Ecoonline

You have the questions - we have the answers!


Our Support Channels When  You Need Us Most!

Opening Hours

Support is open every weekday from 9am-5pm

Call Support

Ire: +353 61 405 455
UK: +44 20 8133 4551

Email Support

Frequently asked questions

I don't have a username and password

If your business is a customer of EcoOnline, you can consult with your system administrator to check if you can be added as a user. It may be that this requires extra licenses, if so then please send a request for this  to

I don't remember my username or password

On the same page that you log in, you will find a button called “Forgot your username and password”? Click here and enter the email address you have registered with us and follow the instructions you receive by email. If you do not have an e-mail address, please contact us at

I want to see what products have been added to the substance register from a given date

Select “Local Search” and then select “Advanced Search”. Set up the time period you would like to search for example “from x date – to y date.”