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A crisis management plan should be easily accessible and easy to understand. It should outline its purpose and scope. Principles and concepts should be defined. There should be a list of the members of the crisis team, including roles and responsibilities.

A good crisis management plan defines how the crisis team is to be convened. It contains clearly defined alarm and contact/mobilisation lists. It should be designed so that an organisation can handle all situations based on this overall plan. It should contain scenario-specific checklists for different incidents.

A crisis management plan should contain instructions for following up with employees and relatives during and after an undesirable incident. Good internal and external communication are key factors for successful crisis management. A plan should include instructions for crisis communication and the name of the person responsible.