ReportLine has played an integral role in the transformation of Axis Group’s reporting culture.
The ReportLine service itself enables any staff member to dial a number to report an accident or near miss at any time of the day, 365 days a year - or by using an online ‘near miss report’ form which is submitted to our ReportLine team. The simplicity of being able to dial the same, direct phone number to report accidents and near misses, or fill out the same form online to report near misses has boosted Axis Group’s staff participation. Historically, bureaucratic and time-consuming reporting processes may have put staff off reporting near misses.
In the spirit of anti-bureaucracy, we also have a team of experts on standby to take calls from staff at Axis Group - and they work to a target of answering a minimum of 80 per cent of calls within 20 seconds.
All our call handlers are trained in line with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (commonly known as RIDDOR). When a phone call is made, a ReportLine member of staff will run through an agreed question-set to gather information on the incident. This is then sent through to Axis management to conduct an investigation. In the event of the incident needing to follow a process in line with RIDDOR regulations, as a safe guarding measure, we will consult with the Axis Group Health and Safety Manager to ensure she is aware and will be reporting this to the Health and Safety Executive.