Case Study - Muller
Müller
Case Study

Müller

To meet rigorous standards, continuously improve safety when working across multiple sites and manage contractor compliance, Müller chose our solutions to help digitise processes and drive the company’s safety behaviour.

About Müller

Müller is a multi-national producer of dairy products employing over 20,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from over 1,500 farmers in Britain for the UK market. It operates through three business units in the UK: Müller Yogurt & Desserts, Müller Milk & Ingredients and Milk & More.

Effective risk management leads to world class results

For Müller, operating sustainably throughout the supply chain is vitally important, where it sources materials from a wide range of suppliers throughout the world. As a responsible family run business, it applies strict terms and conditions on all of its suppliers to ensure that robust standards are met throughout the supply chain.

With over 8,000 people spread across 80+ sites, Müller deals with several health and safety challenges, including managing their hazardous substances safely and compliantly. Operating a complex supply chain, managing risk consistently, achieving the high health and safety standards required, and standardising safety processes and performance, is a key priority for Müller.

"To make sure our risk management is as effective as possible, having transparency of who is in our supply chain across multiple sites is a key priority to ensure that we are compliant with the ever-increasing regulation in our industry. Using the platform means that we can mitigate risks by working only with professional suppliers with a full audit trail of compliance, as well as reducing the admin burden of managing contractors."

Darren Thain, Senior Health and Safety Systems Manager, Müller

The challenge

The challenge was to unite standards and processes together under one strategy as many sites had differing systems, risks and capabilities, creating a significant amount of time staff spent updating contractor information and keeping chemical assessments up to date.

Having rapidly expanded, and significantly investing in its dairy and distribution network since 1994, the health and safety team required a framework to standardise operational excellence activities and ways of working across the business.

To meet rigorous standards, continuously improve safety when working across multiple sites and manage contractor compliance, Müller chose our solutions to help digitise processes and drive the company’s safety behaviour.

"We needed a more efficient solution to support our chemical management strategy. Using Sypol's COSHH management software gives us peace of mind that we have all of the protection in place so that people are working safely and are protected from the hazardous products they use regularly. Having professional support from the Sypol team and knowing that COSHH assessments have been checked by experts, we’ve been able to continually improve the way we manage COSHH across the business."

Darren Thain, Senior Health and Safety Systems Manager, Müller

Solution

Sypol has a long and proven track record of helping food manufacturers, working with more than 40 companies to manage the unique COSHH challenges associated with food production. With ongoing changes in legislation, the software also flags when COSHH assessments need to be updated in line with new legislation.

The results

The business now has a world class H&S management system in which performance can be monitored against. This has allowed Müller to identify areas for improvement across its sites and influence employee attitudes and behaviours about safety.

To produce the technical COSHH assessments that they required, Sypol CMS has helped to improve their management of hazardous substances with a system that can scale with the demands of the business and significantly improve the way it manages COSHH risks and compliance.

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Hannah Daly

Account Manager, EcoOnline Ireland

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