A leading international food retailer, Tesco operates across over 5000 sites in 5 countries. It is the largest private-sector employer in the UK, with 340,000 employees and a market share of 26.9% in Great Britain. With such large-scale operations, effective risk management is a multi-faceted and ongoing task for the organisation.

The problem we were facing is that like all large organisations, Tesco has lots of important information to manage risk, but it’s really siloed.

– Matt Doughty
Group Risk Systems Manager

Large retailers like Tesco must manage significant amounts of data from a variety of sectors and sources. Whether safety data or information from suppliers, it can easily form siloes which inhibit decision-making and can lead to unnecessary duplication.

Preventing the siloing of data while understanding risk

After looking at a number of solutions, EcoOnline’s Info Exchange software was the winner throughout Tesco’s rigorous procurement and RFP process. Info Exchange allows companies to digitise their key business processes and feed the resulting data into a central platform by connecting multiple data endpoints.

Standardising your approach to risk

Mentors Aviation are a global leader, in aviation services across six continents, working in over two hundred and fifty airports, sixty countries. We handle four million flights and two million tons of cargo every year. Historically, incident reporting was done manually. It’s it’s never great. You end up capturing seventy percent of the data and then you are still relying on somebody to follow through the process, so some can get missed. That was a system that we originally used. It was an in house sort of system. There really was very limited in what we can do with it. We were a growing company, so we really needed to get something a little bit more robust, cloud based, so and that’s where we went to Econline about twenty nineteen. We were able to reach much more audience with that, record lots more incidents, we could analyze the data a lot easier. And we then build dashboards in order to assist them and we can easily identify any trends. So any slips, trips, near misses, any falls, anything along those lines. And then we can put that into a dashboard and establish where the trends are to help them identify their risks. And Eco Online gave us these tools that we needed in terms of the data analytics. So we could really dig deep, find where the problem areas are and fix it. And Econline helps us do that.

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For Matt Doughty and his team, this had a significant impact in the management of risk registers. Having a complete view of risk to the business has enabled Tesco to shift from managing lagging performance indicators to leading performance indicators. Outputs from the platform are easily available to the leadership team to aid in decision-making.

According to Matt, a significant factor in their choice of software was the support they received from EcoOnline team members. We pride ourselves on always working closely with our clients to make sure they are getting the most out of their software investment.

Info Exchange can be used across all business processes including health and safety, risk management, supply chain management and many others.