The multi-faceted nature of Mitie's business meant they needed an EHS solution that could meet the demands of various sectors. Not only do Mitie put in place systems and control measures from it's own point of view, but they have to take into account that clients have their own controls and processes, too.
2. Lack of Engagement
Processes and systems in place did not support the QHSE team in building a safety culture in the business. Incidents were managed from a centralised phone line in a linear process and operation management were form filling rather than managing QHSE data in source systems.
3. Safety KPI Reporting
Because of a low rate of input, it was difficult to measure KPIs and the QHSE team did not have enough data to make strategic safety decisions with confidence.
For Mitie, EcoOnline proved to be the solution to their challenges
Built using modern architecture and SaaS (software-as-a-service) principles, the solution appeals to organisations in any industry - perfect for the multidimensional Mitie. As a single-code base application, it offers configuration, not customisation.
2. Increased Engagement
In order to drive engagement, the Mitie team recognised that they had to adapt their processes to include new ways of working. Mitie moved to a model where end users report incidents, near misses and hazards directly onto the platform.
Integrated action tracking means actions can be easily assigned and tracked through to completion. Giving end users direct access would open more reporting avenues, increasing engagement with the system and safety culture at Mitie.
3. Ease of KPI Reporting
EcoOnline would allow Mitie to better measure and report on their KPIs. The QHSE team at Mitie are able to better understand the wider picture of their health and safety ecosystem. For day-to-day reporting, Mitie use a suite of dashboards and reports. However, to align QHSE reporting with the strategic data visualisation, Mitie pull data from the platform into Microsoft Power BI for deep data analysis.