Sub-processors | EcoOnline

    Sub-processors & Group Entities

    EcoOnline's customers benefit from significantly streamlined processes that help optimise performance and reduce risks.
     
    We use expert suppliers to support the day to day operations of our business with whom we may also share customer and user personal data.
     
    Our sub-processors, with whom we may share personal data, help us to provide our services. The third parties listed below host customer data within the services or provide specific functions within the services.
     

     

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    EcoOnline Sub-processors

    Last updated: June 20, 2023

    Almego

    Name: AWS
    Type of processing:     Hosting provider for Platform
    Location:     Ireland

    Name: Datadog
    Type of processing:     Monitoring and data traffic analysis
    Location:     European Economic Area

    Name: Microsoft Azure
    Type of processing: Hosting partner
    Location: Europe

    Name: Orange Business (previously Basefarm)
    Type of processing: Consultancy services
    Location: Norway

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Sentry
    Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
    Location: United States (Pseudonymized)

    Biome

    Name: AWS
    Type of processing:     Web hosting
    Location:     United States 

    Name: Cloudflare
    Type of processing: Web hosting
    Location: European Economic Area 

    Name: Linode
    Type of processing: Web app hosting and backup
    Location: United Kingdom

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Sentry
    Type of processing: Error tracking software
    Location: United States 

    Chemical Manager            

    Name: AWS
    Purpose of processing: Hosting provider for application and Platform
    Location: Ireland

    Name: Datadog
    Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
    Location: European Economic Area

    Name: Orange Business (previously Basefarm)
    Purpose of processing: Consultancy services (Platform)
    Location: Norway

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Sentry
    Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
    Location: United States 

    Crisis Management

    Name: AddPro
    Type of processing: Hosting provider for application
    Location: Sweden

    Name: Amazon Simple Email Service
    Type of processing: Amazon Simple Email Service
    Location: Ireland

    Name: AWS
    Type of processing: Hosting provider for Platform
    Location: Ireland

    Name: Cleura (ex City Cloud)
    Type of processing: Cloud provider, data storage, UAT & demo environment
    Location: Sweden

    Name: Cygate
    Type of processing: ADFS/Email, single sign on
    Location: Sweden

    Name: Datadog
    Type of processing: Monitoring and data traffic analysis 
    Location: Ireland

    Name: Emineo
    Type of processing: Database admin consultants
    Location: Sweden

    Name: Framweb
    Type of processing: Communication service provider
    Location: Norway

    Name: Generic
    Type of processing: Communication service provider
    Location: Norway

    Name: Orange Business (previously Basefarm)
    Type of processing: Consultancy services 
    Location: Ireland

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Sentry
    Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
    Location: United States (Pseudonymized)

    Name: Twilio
    Type of processing: Communication service provider
    Location: Ireland

    Name: Vemendo
    Type of processing: ADFS consultants
    Location: Sweden

    Ecometrica

    Name: AWS
    Type of processing: Hosting provider
    Location: Ireland

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    eCompliance

    Name: Datadog
    Type of processing:     system monitoring and logging
    Location:     United States

    Name: KHA
    Type of processing: SDS sheets
    Location: United States

    Name: Looker
    Type of processing: Reporting and analytics
    Location: United States

    Name: Microsoft Azure
    Type of processing: Hosting provider
    Location: United States

    Name: New Relic
    Type of processing:  System monitoring and logging
    Location: United States

    Name: Nordic Defender 
    Type of processing: PAAS for Penetration Testing 
    Location: United States

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: United States

    Name: Zendesk
    Type of processing: Customer support ticketing system
    Location: United States

    Environment, Health & Safety (EHS) - EU/EEA

    Name: AWS
    Purpose of processing: Hosting provider (Platform)
    Location: Ireland

    Name: AWS
    Purpose of processing: EHS Application
    Location: UK

    Name: AWS
    Purpose of processing: Authentication - EcoID (Platform)
    Location: Ireland

    Name: Cloudflare
    Purpose of processing: DNS and web application firewall
    Location: European Economic Area

    Name: Datadog
    Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
    Location: European Economic Area

    Name: Mailgun
    Purpose of processing: Communication service provider
    Location: European Economic Area

    Name: Microsoft Azure
    Purpose of processing: Authentication services - Passport
    Location: Netherlands

    Name: Microsoft Azure
    Purpose of processing: Hosting provider for application - Customer integrations, and data warehouses
    Location: Germany

    Name: Orange Business (previously Basefarm)
    Purpose of processing: Consultancy services (Platform)
    Location: Norway

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Sentry
    Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling 
    Location: United States (Pseudonomized)

    Environment, Health & Safety (EHS) - UK

    Name: AWS
    Purpose of processing: Hosting provider (Platform)
    Location: Ireland

    Name: AWS
    Purpose of processing: EHS Application
    Location: UK

    Name: AWS
    Purpose of processing: Authentication - EcoID (Platform)
    Location: Ireland

    Name: Cloudflare
    Purpose of processing: DNS and web application firewall
    Location: European Economic Area

    Name: Datadog
    Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
    Location: European Economic Area

    Name: Mailgun
    Purpose of processing: Communication service provider
    Location: European Economic Area

    Name: Microsoft Azure
    Purpose of processing: Authentication services - Passport
    Location: Netherlands

    Name: Microsoft Azure
    Purpose of processing: Hosting provider for application - Customer integrations, and data warehouses
    Location: UK

    Name: Orange Business (previously Basefarm)
    Purpose of processing: Consultancy services (Platform)
    Location: Norway

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Sentry
    Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling 
    Location: United States (Pseudonomized)

    Environment, Health & Safety (EHS) - US

    Name: AWS
    Purpose of processing: Hosting provider (Platform)
    Location: Ireland

    Name: AWS
    Purpose of processing: Hosting provider for EHS Application
    Location: US

    Name: AWS
    Purpose of processing: Authentication - EcoID (Platform)
    Location: Ireland

    Name: Cloudflare
    Purpose of processing: DNS and web application firewall
    Location: United States 

    Name: Datadog
    Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
    Location: European Economic Area

    Name: Mailgun
    Purpose of processing: Communication service provider
    Location: United States

    Name: Microsoft Azure
    Purpose of processing: Authentication services - Passport
    Location: Netherlands

    Name: Microsoft Azure
    Purpose of processing: Hosting provider for application - Customer integrations, and data warehouses
    Location: United States

    Name: Orange Business (previously Basefarm)
    Purpose of processing: Consultancy services (Platform)
    Location: Norway

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Sentry
    Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling 
    Location: United States (Pseudonomized)

    ePermits

    Name: Cloudmersive
    Type of processing: File scanning for malicious content
    Location: Germany

    Name: CSVBox
    Type of processing: importing of csv data to company/person, file not stored
    Location: Germany

    Name: DataDog
    Type of processing:     Monitoring and data traffic analysis
    Location:     European Economic Area

    Name: Inline Manual
    Type of processing: user help content
    Location: United States

    Name: Mailgun
    Type of processing:     Communication service provider
    Location:     Europe

    Name: Microsoft Azure
    Type of processing: Hosting partner
    Location: United Kingdom

    Name: MongoDB Atlas
    Type of processing: NoSql database in Microsoft Azure
    Location: United Kingdom

    Name: Nordic Defender
    Type of processing: Service for penetration testing
    Location: United States

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Sentry
    Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
    Location: United States

    Name: Sprout Video
    Type of processing: hosting/streaming of video content
    Location: United States

    FieldID

    Name: Absorb
    Type of processing:     Learning management system and learning course provider
    Location:     United States

    Name: AWS
    Type of processing: Hosting provider
    Location: United States

    Name: Datadog
    Type of processing: system monitoring and logging
    Location: United States

    Name: Looker
    Type of processing: Reporting and analytics
    Location: United States

    Name: Nordic Defender 
    Type of processing:     PAAS for Penetration Testing 
    Location:     United States

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: United States

    Name: Zendesk
    Type of processing: Customer support ticketing system
    Location: United States

    Info Exchange (IEX)

    Name: Datadog
    Type of processing:     Monitoring and data traffic analysis
    Location:     Ireland

    Name: Exceptionless
    Type of processing:     Error Log provider
    Location:     United Kingdom

    Name: Mailgun
    Type of processing: Communication service provider
    Location: European Economic Area

    Name: Microsoft Azure
    Type of processing: Hosting partner
    Location: United Kingdom

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Klara

    Name: Iver Sverige AB
    Type of processing: Hosting partner
    Location: Sweden

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Learning Manager

    Name: AWS
    Type of processing: Hosting provider for Platform
    Location: Ireland

    Name: Datadog
    Type of processing: Monitoring and data traffic analysis
    Location: Ireland

    Name: Epignosis UK Ltd
    Type of processing: Service partner and database admin consultancy 
    Location: Sweden

    Name: Orange Business (previously Basefarm)
    Type of processing: Consultancy services
    Location: Ireland

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Sentry
    Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
    Location: United States (Pseudonymized)

    Mango

    Name: Microsoft Azure
    Type of processing: Hosting partner
    Location: United Kingdom or Australia (depending of Customers location)

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Munio

    Name: Datadog
    Type of processing: Monitoring and data traffic analysis for application
    Location: United States

    Name: Digital Ocean
    Type of processing: Cloud service provider
    Location: Germany, Netherlands

    Name: Mailchimp
    Type of processing: E-mailing
    Location: United States

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Pusher
    Type of processing: Real-time communication
    Location: England

    Name: Sentry
    Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
    Location: United States (Pseudonymized)

    Name: Vonage (previously Nexmo)
    Type of processing: SMS
    Location: England

    Safety Intelligence

    Name: AWS
    Type of processing: Hosting provider
    Location: United States

    Name: Looker
    Type of processing: Reporting and analytics
    Location: United States

    Name: Nordic Defender 
    Type of processing: PAAS for Penetration Testing 
    Location: United States

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Zendesk
    Type of processing: Customer support ticketing system
    Location: United States

    Simple Compliance

    Name: ANS Group Limited
    Type of processing:     Hosting partner
    Location:     United Kingdom

    Name: CWCS
    Type of processing: Hosting partner
    Location: United Kingdom

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Space Data centres
    Type of processing: Hosting partner
    Location: United Kingdom

    StaySafe

    Name: AWS
    Type of processing: Web hosting
    Location: Ireland (for European Customers) and United States (for US Customers)

    Name: Fenix
    Type of processing: Monitoring partners
    Location: United Kingdom

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name:  Securitas Australia
    Type of processing: Monitoring partners
    Location: Australia

    Name:  Securitas Canada
    Type of processing: Monitoring partners
    Location: Canada

    Name:  Securitas UK
    Type of processing: Monitoring partners
    Location: United Kingdom

    Sypol

    Name: DataDog
    Type of processing:     Monitoring and data traffic analysis
    Location:     European Economic Area

    Name: Mailgun
    Type of processing:     Communication service provider
    Location: European Economic Area

    Name: Microsoft Azure
    Type of processing: Hosting partner
    Location: United Kingdom

    Name: Pendo
    Type of processing: Communication and data analytics
    Location: European Economic Area

    Name: Sentry
    Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
    Location: United States

    EcoOnline Group Entities

    Last updated: April 18, 2022

    Depending on the geographic location of a Customer, and the nature of the Services provided, the contracting EcoOnline party may also engage one or more of the following group entities as Sub-processors to deliver some or all of the Services provided to a Customer.

    Name: Airsweb Limited
    Type of processing:     Support Services 
    Location: United Kingdom 

    Name: Biome Environmental Limited
    Type of processing: Support Services 
    Location: United Kingdom

    Name: Chymeia ApS
    Type of processing:     Support Services 
    Location: Denmark

    Name: EcoOnline AB
    Type of processing:     Support Services 
    Location: Sweden

    Name: EcoOnline ApS
    Type of processing:     Support Services 
    Location: Denmark

    Name: EcoOnline AS
    Type of processing: Support Services 
    Location: Norway

    Name: EcoOnline AS Limited
    Type of processing:     Support Services 
    Location: Ireland
    Name: EcoOnline GmbH
    Type of processing:     Support Services 
    Location: Germany
    Name: EcoOnline OY
    Type of processing:     Support Services 
    Location: Finland

    Name: EcoOnline UK Limited
    Type of processing:     Support Services 
    Location: United Kingdom 

    Name: EcoOnline US LLC
    Type of processing:     Support Services 
    Location: United States

    Name: eCompliance Management Solutions Inc.
    Type of processing:     Support Services 
    Location: Canada

    Name: EcoOnline ePermits Limited
    Type of processing:     Support Services 
    Location: United Kingdom.

    Name: EcoOnline ePermits Holdings Limited
    Type of processing:     Support Services 
    Location: United Kingdom.

    Name: EcoOnline Info Exchange Limited
    Type of processing:     Support Services 
    Location: United Kingdom.

    Name: EcoOnline Simple Compliance Limited
    Type of processing:     Support Services 
    Location: United Kingdom.

    Name: EcoOnline Sypol Limited
    Type of processing:     Support Services 
    Location: United Kingdom.

    Name: Mango Limited
    Type of processing:     Support Services 
    Location: New Zealand

    Name: Mango Software Limited
    Type of processing:     Support Services 
    Location: New Zealand

    Name: Munio AS
    Type of processing:     Support Services 
    Location: Norway

    Name: Nordic Port AB
    Type of processing:     Support Services 
    Location: Sweden

    Name: Pilotech AS
    Type of processing:     Support Services 
    Location: Norway

    Name: Safe Apps Limited
    Type of processing:     Support Services 
    Location: United Kingdom

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