Sub-processors & Group Entities
EcoOnline Sub-processors
Last updated: June 20, 2023
Almego
Name: AWS
Type of processing: Hosting provider for Platform
Location: Ireland
Name: Datadog
Type of processing: Monitoring and data traffic analysis
Location: European Economic Area
Name: Microsoft Azure
Type of processing: Hosting partner
Location: Europe
Name: Orange Business (previously Basefarm)
Type of processing: Consultancy services
Location: Norway
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonymized)
Biome
Name: AWS
Type of processing: Web hosting
Location: United States
Name: Cloudflare
Type of processing: Web hosting
Location: European Economic Area
Name: Linode
Type of processing: Web app hosting and backup
Location: United Kingdom
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Type of processing: Error tracking software
Location: United States
Chemical Manager
Name: AWS
Purpose of processing: Hosting provider for application and Platform
Location: Ireland
Name: Datadog
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
Location: European Economic Area
Name: Orange Business (previously Basefarm)
Purpose of processing: Consultancy services (Platform)
Location: Norway
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States
Crisis Management
Name: AddPro
Type of processing: Hosting provider for application
Location: Sweden
Name: Amazon Simple Email Service
Type of processing: Amazon Simple Email Service
Location: Ireland
Name: AWS
Type of processing: Hosting provider for Platform
Location: Ireland
Name: Cleura (ex City Cloud)
Type of processing: Cloud provider, data storage, UAT & demo environment
Location: Sweden
Name: Cygate
Type of processing: ADFS/Email, single sign on
Location: Sweden
Name: Datadog
Type of processing: Monitoring and data traffic analysis
Location: Ireland
Name: Emineo
Type of processing: Database admin consultants
Location: Sweden
Name: Framweb
Type of processing: Communication service provider
Location: Norway
Name: Generic
Type of processing: Communication service provider
Location: Norway
Name: Orange Business (previously Basefarm)
Type of processing: Consultancy services
Location: Ireland
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonymized)
Name: Twilio
Type of processing: Communication service provider
Location: Ireland
Name: Vemendo
Type of processing: ADFS consultants
Location: Sweden
Ecometrica
Name: AWS
Type of processing: Hosting provider
Location: Ireland
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
eCompliance
Name: Datadog
Type of processing: system monitoring and logging
Location: United States
Name: KHA
Type of processing: SDS sheets
Location: United States
Name: Looker
Type of processing: Reporting and analytics
Location: United States
Name: Microsoft Azure
Type of processing: Hosting provider
Location: United States
Name: New Relic
Type of processing: System monitoring and logging
Location: United States
Name: Nordic Defender
Type of processing: PAAS for Penetration Testing
Location: United States
Name: Pendo
Type of processing: Communication and data analytics
Location: United States
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Zendesk
Type of processing: Customer support ticketing system
Location: United States
Environment, Health & Safety (EHS) - EU/EEA
Name: AWS
Purpose of processing: Hosting provider (Platform)
Location: Ireland
Name: AWS
Purpose of processing: EHS Application
Location: UK
Name: AWS
Purpose of processing: Authentication - EcoID (Platform)
Location: Ireland
Name: Cloudflare
Purpose of processing: DNS and web application firewall
Location: European Economic Area
Name: Datadog
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
Location: European Economic Area
Name: Mailgun
Purpose of processing: Communication service provider
Location: European Economic Area
Name: Microsoft Azure
Purpose of processing: Authentication services - Passport
Location: Netherlands
Name: Microsoft Azure
Purpose of processing: Hosting provider for application - Customer integrations, and data warehouses
Location: Germany
Name: Orange Business (previously Basefarm)
Purpose of processing: Consultancy services (Platform)
Location: Norway
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonomized)
Environment, Health & Safety (EHS) - UK
Name: AWS
Purpose of processing: Hosting provider (Platform)
Location: Ireland
Name: AWS
Purpose of processing: EHS Application
Location: UK
Name: AWS
Purpose of processing: Authentication - EcoID (Platform)
Location: Ireland
Name: Cloudflare
Purpose of processing: DNS and web application firewall
Location: European Economic Area
Name: Datadog
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
Location: European Economic Area
Name: Mailgun
Purpose of processing: Communication service provider
Location: European Economic Area
Name: Microsoft Azure
Purpose of processing: Authentication services - Passport
Location: Netherlands
Name: Microsoft Azure
Purpose of processing: Hosting provider for application - Customer integrations, and data warehouses
Location: UK
Name: Orange Business (previously Basefarm)
Purpose of processing: Consultancy services (Platform)
Location: Norway
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonomized)
Environment, Health & Safety (EHS) - US
Name: AWS
Purpose of processing: Hosting provider (Platform)
Location: Ireland
Name: AWS
Purpose of processing: Hosting provider for EHS Application
Location: US
Name: AWS
Purpose of processing: Authentication - EcoID (Platform)
Location: Ireland
Name: Cloudflare
Purpose of processing: DNS and web application firewall
Location: United States
Name: Datadog
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling (Platform)
Location: European Economic Area
Name: Mailgun
Purpose of processing: Communication service provider
Location: United States
Name: Microsoft Azure
Purpose of processing: Authentication services - Passport
Location: Netherlands
Name: Microsoft Azure
Purpose of processing: Hosting provider for application - Customer integrations, and data warehouses
Location: United States
Name: Orange Business (previously Basefarm)
Purpose of processing: Consultancy services (Platform)
Location: Norway
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Purpose of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonomized)
ePermits
Name: Cloudmersive
Type of processing: File scanning for malicious content
Location: Germany
Name: CSVBox
Type of processing: importing of csv data to company/person, file not stored
Location: Germany
Name: DataDog
Type of processing: Monitoring and data traffic analysis
Location: European Economic Area
Name: Inline Manual
Type of processing: user help content
Location: United States
Name: Mailgun
Type of processing: Communication service provider
Location: Europe
Name: Microsoft Azure
Type of processing: Hosting partner
Location: United Kingdom
Name: MongoDB Atlas
Type of processing: NoSql database in Microsoft Azure
Location: United Kingdom
Name: Nordic Defender
Type of processing: Service for penetration testing
Location: United States
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States
Name: Sprout Video
Type of processing: hosting/streaming of video content
Location: United States
FieldID
Name: Absorb
Type of processing: Learning management system and learning course provider
Location: United States
Name: AWS
Type of processing: Hosting provider
Location: United States
Name: Datadog
Type of processing: system monitoring and logging
Location: United States
Name: Looker
Type of processing: Reporting and analytics
Location: United States
Name: Nordic Defender
Type of processing: PAAS for Penetration Testing
Location: United States
Name: Pendo
Type of processing: Communication and data analytics
Location: United States
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Zendesk
Type of processing: Customer support ticketing system
Location: United States
Info Exchange (IEX)
Name: Amazon Web Services
Type of processing: Hosting partner
Location: United Kingdom
Name: Datadog
Type of processing: Monitoring and data traffic analysis
Location: Ireland
Name: Exceptionless
Type of processing: Error Log provider
Location: United Kingdom
Name: Mailgun
Type of processing: Communication service provider
Location: European Economic Area
Name: Microsoft Azure
Type of processing: Hosting partner
Location: United Kingdom
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Klara
Name: Iver Sverige AB
Type of processing: Hosting partner
Location: Sweden
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Learning Manager
Name: AWS
Type of processing: Hosting provider for Platform
Location: Ireland
Name: Datadog
Type of processing: Monitoring and data traffic analysis
Location: Ireland
Name: Epignosis UK Ltd
Type of processing: Service partner and database admin consultancy
Location: Sweden
Name: Orange Business (previously Basefarm)
Type of processing: Consultancy services
Location: Ireland
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonymized)
Mango
Name: Microsoft Azure
Type of processing: Hosting partner
Location: United Kingdom or Australia (depending of Customers location)
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Munio
Name: Datadog
Type of processing: Monitoring and data traffic analysis for application
Location: United States
Name: Digital Ocean
Type of processing: Cloud service provider
Location: Germany, Netherlands
Name: Mailchimp
Type of processing: E-mailing
Location: United States
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Pusher
Type of processing: Real-time communication
Location: England
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States (Pseudonymized)
Name: Vonage (previously Nexmo)
Type of processing: SMS
Location: England
Safety Intelligence
Name: AWS
Type of processing: Hosting provider
Location: United States
Name: Looker
Type of processing: Reporting and analytics
Location: United States
Name: Nordic Defender
Type of processing: PAAS for Penetration Testing
Location: United States
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Zendesk
Type of processing: Customer support ticketing system
Location: United States
Simple Compliance
Name: ANS Group Limited
Type of processing: Hosting partner
Location: United Kingdom
Name: CWCS
Type of processing: Hosting partner
Location: United Kingdom
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Space Data centres
Type of processing: Hosting partner
Location: United Kingdom
StaySafe
Name: AWS
Type of processing: Web hosting
Location: Ireland (for European Customers) and United States (for US Customers)
Name: Fenix
Type of processing: Monitoring partners
Location: United Kingdom
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Securitas Australia
Type of processing: Monitoring partners
Location: Australia
Name: Securitas Canada
Type of processing: Monitoring partners
Location: Canada
Name: Securitas UK
Type of processing: Monitoring partners
Location: United Kingdom
Sypol
Name: DataDog
Type of processing: Monitoring and data traffic analysis
Location: European Economic Area
Name: Mailgun
Type of processing: Communication service provider
Location: European Economic Area
Name: Microsoft Azure
Type of processing: Hosting partner
Location: United Kingdom
Name: Pendo
Type of processing: Communication and data analytics
Location: European Economic Area
Name: Salesforce
Type of processing: Customer Relationship Management (CRM), support case management, and sales lead management
Location: European Economic Area
Name: Sentry
Type of processing: Logging service, application monitoring, dev tool, bug reporting/error handling
Location: United States
EcoOnline Group Entities
Last updated: April 18, 2022
Depending on the geographic location of a Customer, and the nature of the Services provided, the contracting EcoOnline party may also engage one or more of the following group entities as Sub-processors to deliver some or all of the Services provided to a Customer.
Name: Airsweb Limited
Type of processing: Support Services
Location: United Kingdom
Name: Biome Environmental Limited
Type of processing: Support Services
Location: United Kingdom
Name: Chymeia ApS
Type of processing: Support Services
Location: Denmark
Name: EcoOnline AB
Type of processing: Support Services
Location: Sweden
Type of processing: Support Services
Location: Denmark
Name: EcoOnline AS
Type of processing: Support Services
Location: Norway
Type of processing: Support Services
Location: Ireland
Type of processing: Support Services
Location: Germany
Type of processing: Support Services
Location: Finland
Name: EcoOnline UK Limited
Type of processing: Support Services
Location: United Kingdom
Name: EcoOnline US LLC
Type of processing: Support Services
Location: United States
Name: eCompliance Management Solutions Inc.
Type of processing: Support Services
Location: Canada
Name: EcoOnline ePermits Limited
Type of processing: Support Services
Location: United Kingdom.
Type of processing: Support Services
Location: United Kingdom.
Name: EcoOnline Info Exchange Limited
Type of processing: Support Services
Location: United Kingdom.
Name: EcoOnline Simple Compliance Limited
Type of processing: Support Services
Location: United Kingdom.
Name: EcoOnline Sypol Limited
Type of processing: Support Services
Location: United Kingdom.
Name: Mango Limited
Type of processing: Support Services
Location: New Zealand
Name: Mango Software Limited
Type of processing: Support Services
Location: New Zealand
Name: Munio AS
Type of processing: Support Services
Location: Norway
Name: Nordic Port AB
Type of processing: Support Services
Location: Sweden
Name: Pilotech AS
Type of processing: Support Services
Location: Norway
Name: Safe Apps Limited
Type of processing: Support Services
Location: United Kingdom
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