Menzies Aviation is the leading service partner to airports and airlines worldwide. They operate on six continents, at over 255 airports in 60+ countries, serving more than 4 million flights and handling over 2 million tonnes of cargo each year.

Supported by over 40,000 highly trained people, Menzies Aviation delivers complex, time-critical services. These include passenger, lounge, and ramp operations; air cargo handling and warehousing; and fuel management, including into-plane fuelling.

We can now extract, trend and analyse the data with live reports and dashboards.

– Graham Cowing
Vice President of Group Safety Standards

From limited data to clear, actionable safety insights

The Safety Standards team at Menzies Aviation faced a key challenge: getting a complete view of safety and security data.

“The system we originally used was an in-house, but it was very limited. We needed something cloud-based. EcoOnline enabled us to reach more people and record more incidents. We could analyse the data easily and find where the problem areas are, and fix them. EcoOnline helps us do that.” said Malcolm Rae, Head of Risk Systems & Data.

Analytics revealed where hazards originated and their root causes, allowing the team to take targeted action. They also empowered frontline employees to report hazards as they spotted them, so the business could react quickly and reduce risk across other locations.

From missed incidents to a complete safety picture

The introduction of EcoOnline’s EHS solution in 2019 enabled the team to take a more proactive approach to safety.

Graham and his team now get a 360-degree view of all hazards. They and their regional colleagues create dashboards, reports, and graphs to understand trends, spot potential threats, and alert stakeholders to manage mitigation programmes effectively.

Get full visibility and control of your risks

Mentors Aviation are a global leader, in aviation services across six continents, working in over two hundred and fifty airports, sixty countries. We handle four million flights and two million tons of cargo every year. Historically, incident reporting was done manually. It’s it’s never great. You end up capturing seventy percent of the data and then you are still relying on somebody to follow through the process, so some can get missed. That was a system that we originally used. It was an in house sort of system. There really was very limited in what we can do with it. We were a growing company, so we really needed to get something a little bit more robust, cloud based, so and that’s where we went to Econline about twenty nineteen. We were able to reach much more audience with that, record lots more incidents, we could analyze the data a lot easier. And we then build dashboards in order to assist them and we can easily identify any trends. So any slips, trips, near misses, any falls, anything along those lines. And then we can put that into a dashboard and establish where the trends are to help them identify their risks. And Eco Online gave us these tools that we needed in terms of the data analytics. So we could really dig deep, find where the problem areas are and fix it. And Econline helps us do that.

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When incident reporting is handled manually, it leaves room for human error. Before EcoOnline, about 30% of incidents were going unreported, which meant it was impossible to get an accurate view of workplace safety.

“Historically, incident reporting was done manually. It’s never great,” said Darren Beamer, Head of Cargo. “You end up capturing 70% of the data and then you are still reliant on somebody to follow through the process, so some can get missed.”

EcoOnline’s cloud-based solution makes it easy for employees to take an active role in managing their safety. By making incident reporting frictionless, employee engagement is improved and Menzies get a complete picture of where safety stands.

Mobile reporting that drives safer outcomes

Since using EcoOnline’s EHS software, there has been an increase in hazard reporting and a decrease in serious incidents.

Menzies employees conduct ad-hoc hazard inspections using mobile devices. They simply identify the hazard, take a photo, fill in relevant notes, and submit it electronically.  

We can see a year on year reduction in incidents, which is a great achievement. EcoOnline helps us an awful lot.

– Malcolm Rae
Head of Risk Systems & Data

Dashboards that reveal safety trends

“Dashboards easily identify trends,” said Charlene Warren, Risk Analyst and Systems Support Specialist. “Any slips, trips, near misses, or falls are logged into a dashboard and we can establish where the trends are to help teams identify their risks.”

The team can drill down into data at all levels ranging from region, sub-region, to station, and individual business unit. Alerts notify team members by email or text, depending on their role and location.

With a clear view of the data, key stakeholders within Menzies Aviation can quickly manage threats and put corrective actions in place to keep operations and people safe.

All dashboards update automatically, no matter where team members are. For example, if an incident occurs at an airport in Australia, Malcolm in the UK sees the update instantly.