Northgate felt that Info Exchange’s offering would be the software solution they needed to mitigate the challenges they faced.
Since the introduction of Info Exchange’s CAFM module, the software has enabled the Northgate team to manage their workload far more effectively and can now capture much more detail relating to each job. This has provided them with far greater transparency over the requests they receive, reducing any ambiguity and enabling Northgate to provide a much better service.
The software enables them to add photographs, supporting documentation, email conversations, purchase orders and costings to a job, giving everyone involved visibility of much more supporting detail associated with each request. The use of software has also minimised the amount of time spent dealing with the requests, allowing site managers to concentrate on the task in hand and reducing their administrative burden.
The implementation of remote forms also means that it is much quicker for users to log on to the system and record property maintenance tickets, no matter where they are. Regardless of whether they are on site or at the office, they can now record problems, submit detailed information and check progress in seconds. Not only does this reduce the administrative burden for staff, but streamlining the reporting process means that tickets are created more accurately and with a greater level of detail. This means that the property maintenance team has a far clearer basis from which to plan their response, offering further efficiencies for the organisation as a whole.