With a large estate across the city including schools, care homes, garages and offices, amongst others, Glasgow City Council faced several challenges with their paper-based methods for managing accidents and incidents.
Graeme Lowe, Senior Health and Safety Advisor, at Glasgow City Council explains “Historically, we were reliant on a telephone call or a form to come in which could take weeks and by the point it had been received, a lot of the information had been lost. We needed a system that would allow us to be notified immediately, especially when there was a serious incident and provide us with intelligence for continuous improvement”.
To tackle this challenge the council went out to tender for an Accident and Incident reporting system. Following a rigorous tender process, the council appointed Info Exchange for its highly configurable solution.
Three years since its implementation, the platform named HandS by the council, is utilised to monitor a wide range of events that happen across its various premises and public areas, including road traffic accidents to violence and even property damage.