Today, YMCA Calgary has access to the information needed to properly support staff and provide specific coaching and feedback to front-line teams. They also have access to data to identify trends and track patterns to prioritise which areas they need to work on. This has allowed for a more targeted and proactive approach to safety.
For example, quarterly dashboards are now developed for every department within the association based on the information found within eCompliance. This allows them to identify areas they need to work on and shortfalls within their facilities. They can now assess where these incidents take place, how often they take place and more to implement the right corrective actions. A digital system has provided this data-informed approach, where incidents are tracked in real time.
Having a mobile application has also helped empower employees and removed so many barriers to creating a safe environment. Employees are able to complete ad-hoc inspections no matter where they may be located and receive alerts and notifications remotely. This has helped strengthen the team’s safety culture and boost engagement. For instance, in the last three months of 2022, 78 daily cable safety inspections were submitted, whereas in the first three months of 2023, 182 have been submitted. This is a 42.8% increase in inspection forms submitted, and that’s just one example!
The team has also been able to save so much time and prioritise other key activities. For example, it used to take Callum several weeks to review thousands of incidents and inspection forms on paper. With eCompliance, he is now able to review a greater volume of forms within one day. This has given him more time to develop a more proactive approach to safety.